“Most helpful customer service I've ever received! Dexter explained everything I wanted to know and was in no rush to hang up. I'm glad I switched to octopus today and hope that all their service advisors are this friendly and patient.”
“Hello there and Good morning.
I would just like to say that I am not a fan of having to call an energy supplier to discuss tariff's, leaving, joining etc, but on this occasion I will say that Joshua made me feel more comfortable and that I was included in the discussion rather than being dictated to.
Joshua's approach was very professional but also with a listening ear to understand my reasoning for leaving my previous supplier (E-ON).
Joshua explained everything that was asked and made my decision very easy.
Thankyou”
“I had trouble with the online service as it wouldn’t recognise the address. I spoke with Josh who managed to track down the location of the meters. He was very patient and helpful and managed to sort out the issues. I would have no reservations in recommending octopus for customer service.”
“Kieran guided me with what was required for the request I had. I am a new customer and had a cheaper price than my current supplier. Regardless the phone connectivity, Kieran ensured that all online documents were submitted and in my possession. Great 1st communication with Octopus.”
