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Octopus energy Reviews

4.3 Rating 7,809 Reviews
82 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
Octopus energy 1 star review on 10th April 2025
Jamesc
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Anonymous
Anonymous  // 01/01/2019
Jamie-Leigh was super helpful and quickly and efficiently dealt with me query. I was further impressed when I had a follow up email updating me on the situation.
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Posted 3 months ago
The staff member was brilliant. Picked up the call in less than 2 minutes, and she was very helpful helping me understanding even though I had plenty of questions for her! Thank you so much :)
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Posted 3 months ago
Great Customer service from Waverley Thanks You .
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Posted 3 months ago
I am beyond delighted with the service Kainaat provided today. She was incredible. Everything was so well explained and professionally done. I am hugely grateful that the process was made so easy. Our needs were listened to and understood. I don’t write reviews but on this occasion very happy to shout from the rooftops. Thanks Octopus for your support and your great employee.
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Posted 3 months ago
Very helpful, as always
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Posted 3 months ago
Emily was wonderfully helpful when switching to octopus. Perfect.
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Posted 3 months ago
Niamh gave me the warmest, friendliest welcome to Octopus Energy. Had me all set up over the phone in minutes! Answered all my questions and gave me all the reassurance I could hope for when switching to my dream supplier - thank you!
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Posted 3 months ago
Sam resolved the issue. Quick response time and friendly manner.
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Posted 3 months ago
I have had on going issues with current energy supplier for past six months and total apathy, Octopus were recommended to me, I spoke with Radhika she was courteous talked me through each of the steps to change, very helpful so I switched today
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Posted 3 months ago
Good customer service
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Posted 3 months ago
Provided by Amaan, good service.
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Posted 3 months ago
Your Energy Specialist Felicity was extremely friendly, helpful, and efficient. Felicity sorted out my requests within minutes and was able to complete all requests without any hassle.
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Posted 3 months ago
Tarifs are lower, customer service 5*. Happy to move over, answered all my questions.
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Posted 3 months ago
Very easy to set up and very helpful over the phone
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Posted 3 months ago
The operator I spoke to was very helpful and pleasant. He explained everything in detail, he was excellent. 10 Stars Jane Lewis
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Posted 3 months ago
Great customer service and helpful on choosing the right option.
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Posted 3 months ago
Affordable prices Friendly customer services
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Posted 3 months ago
Kai was excellent, resolving my issue promptly and without fuss. I was previously told by Octopus that I wasn't actually registered with them which added some considerable confusion but Kai managed to sort this out.
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Posted 3 months ago
I spoke to Lucy who explained everything clearly over the phone - she was friendly and helpful!
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Posted 3 months ago
Quick and helpful response, all sorted in a couple of hours.
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Posted 3 months ago
Octopus energy is rated 4.3 based on 7,809 reviews