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Octopus energy Reviews

4.3 Rating 7,819 Reviews
82 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
Octopus energy 1 star review on 10th April 2025
Jamesc
89
Anonymous
Anonymous  // 01/01/2019
Very quick, friendly and efficient service.
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Posted 4 months ago
Helpful and patient explained things very well.
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Posted 4 months ago
Very helpful agent told me about new tariffs and how to switch energy easily and set up a new plan. Thank you
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Posted 4 months ago
Advisor helped me through whole process. Excellent!
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Posted 4 months ago
I called Octopus and spoke to Rachael who was pleasant, efficient and explained my bill clearly so I was able to understand it. Thank you Rachael.
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Posted 4 months ago
Thank you Kainaat for sorting my issue, answering my questions and just being nice. You handled my call perfectly.
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Posted 4 months ago
Very happy with the customer service today.
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Posted 4 months ago
Amaan was really helpful, super enthusiastic and very knowledge
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Posted 4 months ago
Easy to move to Octopus and fully detailed information!
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Posted 4 months ago
Quick resolution and response . Thanks
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Posted 4 months ago
Sam was super helpful with sorting out my query
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Posted 4 months ago
The person I spoke to was really kind and efficient.
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Posted 4 months ago
I switched to Octopus, as part of moving house, after hearing how good they were and I must say my experience confirmed all the excellent reviews. Dexter who I spoke to was the perfect contact; patient, friendly. knowledgeable. By the end of the conversation I not only signed up but felt I had been chatting to a friend. Thanks very much.
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Posted 4 months ago
I cannot remember the ladies name sadly who dealt with me but she was excellent and extremely helpful.My problem was sorted out immediately.
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Posted 4 months ago
What I though was going to be a complicated telephone call with lots of questions turned out to be really easy.
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Posted 4 months ago
Excellent and prompt customer service as always. The Customer Advisor (Waverley) was very polite and extremely helpful. Thank you Waverley.
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Posted 4 months ago
Rachael was extremely patient and helpful. She managed to make my house move transition extremely smooth. She was very nice to talk all my concerns over with and she made sure everything was sorted.
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Posted 4 months ago
It was very good experience. Kainaat is very energic and helpful, fitting for an Energy Company.
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Posted 4 months ago
Waverly was extremely informative and helpful. Our experience of Octopus has been so easy and straightforward, with calls being answered quickly and questions answered clearly. I would recommend them!
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Posted 4 months ago
Dexter was extremely helpful and sorted everything quickly.
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Posted 4 months ago
Octopus energy is rated 4.3 based on 7,819 reviews