“Dear Sirs,
Knowing that the Energy Price Cap was changing on the 1st April I was concerned about prices going up, so I phoned Customer Services and spoke to Emily and asked if she could help me find a good Fixed Rate tariff.
I explained that due to health problems with bad circulation and waiting to go to St Thomas's hospital in London for a CT SCAN as one of the valves in my heart is wearing out, whereby I will have to have an operation for a replacement Valve and living my own I find things difficult with feeling the cold, also mobility and balance problems.
I explained that I leave the Hot water and Heating on 24 hrs a day, so I expect to pay higher bills.
Without too much trouble she had a look at my consumption and offered me a 14 month Fixed rate tariff, without me having to supply lots of figures etc. She told me I could look at other comparisons, but I told her that I like the ethos and feel happy with Octopus Energy. She then set up the new Fixed Rate tariff and told me that the monthly amount would also be reducing by apx £13 per month, which I was very pleased about.
She also reassured me that if I get any problems with my bills and payments, then to contact Customer Services. She also said that as I am always feeling the cold then she would send me an Electric Blanket to help me with feeling the cold. I told her that there was no need to do that. She said it was a pleasure to do it on behalf of Octopus Energy, which I thanked her for. Infact Royal Mail delivered it today Thank You.
I found Emily very nice and helpful also easy to talk to also she didn't complicate things in anyway. I am pleased that I decided to ring Customer Services now. Although I do keep a check of my monthly Utility bills, but I have also noticed my Credit steadily reducing, again the reason for taking a Fixed rate tariff.
I found Emily to be a good ambassador for Octopus Energy, as at no time was she forceful in dealing with the matter Please pass my comments on to Emily and her Line Manager. THANK YOU Terry Lynch”
“I switched to Octopus a few days ago. I called customer service because I couldn't find some of the information from my old supplier to complete online. I spoke with Caitlin who was a breath of fresh air and got me signed up and switched in no time. It was a pleasure talking to her and so refreshing to speak with someone who was enthusiastic about helping their customer. So far everything has gone smoothly and I couldn't be happier.”
“Mollie was very helpful getting me set up today. She was helpful, professional, and friendly, and made sure I understood everything before proceeding. Thank you!”
“Joshua was amazing! Couldn’t fault him! What an asset he is to your team, upbeat and friendly and really made me feel at ease! Thank you so much for making something that had made me so anxious so smooth and reassuring! 10/10 (give him a raise😉)”
“Very personable, responsive service. Always trying to keep prices fair and as low as possible for their customers. Cannot recommend this company enough. In a nutshell, they are not sharks!”
“This morning l changed my energy provider from British Gas to Octopus. Having said this, when l contacted Octopus, l spoke with a gentleman called Raiyan who guided me through the whole process from start to finish.
I found Raiyan to be very professional, respectful with good listening skills, coupled with good customer service and interpersonal/communication skills.
During my telephone conversation with Raiyan, l mentioned to him that l was planning to purchase an Electric Car, to which Raiyan then informed me that Octopus also has a special Intelligent Octopus Go tariff (which includes an economy night and a standard day time tariff). Raiyan also stated to me that the aforementioned special tariff would save me a great deal of money if l charged my Electric Car, did my washing and drying between 11:30pm to 5:30am. This information made my day.
A Big Thank You to Raiyan and Octopus!!!!
This”
“I have just moved home and octopus have been very very helpful the last young lady i spoke with (Waverley) was really helpful i drive an electric car and have a home charger installed and she was most helpful with the setting up of the app to charge my car so very satisfied with octopus”
“Octopus energy helped sort out a problem I had with solar energy readings. I was helped by an Octopus employee called Niall - he saw the problem through from beginning to end.”
“Kieran was fantastic at answering all my questions and making what I thought was a complicated personal situation actually much simpler and easier to understand. The process to sign up was really easy and if even half of their reps are as half as competent as Kieran, they should have a very happy customer base.”
“Set up a new account today for my new home . I had the pleasure to speak with mollie who was amazing and so helpful she helped set up a new account and was polite and professional and knew the answer to every question that I asked . Thanks mollie and thanks octopus I'm already a very happy customer.”
“Excellent customer service.
BG installed a gas smart meter last year that didn't work. It didn't send readings to my reader or BG. BG asked me to send them meter readings every month despite me being disabled and unable to access the meter. I complained about it every month but they did nothing to fix it. Then came the overcharging with a monthly bill £100 more than my usage.
Octopus got it working remotely straight away. I am now confident that any problems will be solved quickly. The lowest standing charges too. I would recommend them to everyone.”
“I spoke to Hazel, as I was interested to know how prices were increasing from 1 April. She quickly and efficiently found my account and gave me the good news that I was on a fixed tarriff- I had forgotten! So no price rise! I left the call feeling a lot happier!”
