“Tom, my call handler was excellent in giving me advice and answering all my many questions before I decided to go ahead with my switch to Octopus. He was polite, patient, courteous and knowledgeable in his field. Thank you Tom, your assistance was much appreciated. You most certainly are a benefit to the Octopus Team đź‘Ť”
“I just moved first time to a new house in UK. I had some confusions regarding bills setup
Adam helped me with all my questions and even set up my online account which I was struggling with and overall I got great customer service and everything was sorted in 10 minutes.
Thanks Adam
Thanks octopus”
“Mollie was very hepful, explained things to me in a way I could understand. She is very polite, I didnt feel rushed in any way. Thank you Mollie it was lovely speaking to you.”
“I was a little panicked when my account was on hold due to a credit file issue. Thomas was absolutely lovely on the phone and explained everything to me very clearly and resolved the problem within 2 minutes of my phone call. I wasn’t put on hold and they answered almost immediately. So glad to be a customer and will be for the forseeable!”
“Since I have been living abroad for several years I have no credit rating here. I phoned custmer service in a anxious state and Alex soon reassured me that I could sign up and sorted out a deposit over the phone immediately.”
“I phoned with a concern and within minutes Jamie-Leigh had resolved this issue and stopped me thinking about switching energy suppliers. She was professional, helpful and friendly. I would now recommend Octopus to everybody. Fantastic customer service!! Thank you.”
“Thank you Raiyan. I spoke with you yesterday. I recently bought my new house and wanted to swap to Octopus. Because of my recent move I had to call due to you not having my previous address. I had a complete block with the address details and couldn’t remember my previous postcode. You were so calm and polite whilst you waited for my details. What you didn’t know was that at the same time of my purchase and move date, my mum died. 2 major life events in one with 2 very little children. Whilst I was packing to move I was issued with a death certificate and when we unpacked we had her funeral! It has been the most difficult period of my life and probably explains my complete block yesterday. Thank you for your calm demeanour. You were polite and gave me the time I needed. It’s very much appreciated!”
“Although the message when I called Octopus said they were busy the phone was answered very quickly by Raiyan who explained everything about switching very clearly. I was able to complete the switch process straight away and Octopus will inform my previous supplier.
Raiyan made the process very easy, thank you”
