“Jaimie-Leigh was very kind and respectful when I made my request for assistance. I have tinnitus and was having difficulty hearing but when I told her of my problem she reacted properly and spoke slower and slightly louder.
Octopus responded as I wished and my refund was paid quickly.
Thank you for your assistance.”
“I contacted with a concern about my bill, Tasj was extremely helpful and the matter was sorted within minutes.
Thank you Tasj it was a pleasure dealing with you”
“Britney couldn't have been more helpful 😁 excellent service and Lee who I spoke to initially made it simple for me to change supplier and set up an account with octopus.
Top marks so far 😁👍”
“Fantastic service by a really kind lady who did everything that I needed for my gas electricity. Really going the extra mile. Absolutely top marks. 11 out of 10”
“I rang and spoke to Nialle, who was well informed and very helpful in discussing my tariff and recent upgrades to my electricity and heating systems.”
“I am taking on a commercial property for the first time and had some confusing circumstances. I rang to ask a lot of questions to figure out how/when I could move to Octopus (who I use personally too). Amaan was SO patient and helpful!! I'm now all ready to go as soon as we move in!”
“I had given an incorrect gas reading which gave me a bigger bill than I expected. I went back & my daughter took a photo which gave me the correct reading. Vic was very, very helpful in sorting it out for me, thank you Vic.”
“I was struggling to understand my solar panels on a house I have recently purchased.
Sam T was fantastic and really helped answer all my queries, I actually would have been clueless without him. Thank you for your help.”
“I called Octopus because I'm having issue with smart meter readings since my switch.
I had almost no wait on hold, and Emily managed to offer up a solution, or at least next steps and reasonable conjecture as to possible faults, very quickly. Follow up e-mail for further required details received immediately after the call.
Just good, solid, knowledgeable service of the sort you don't find much these days.”
“I called Octopus and spoke to an advisor called Pete. I thought my phone call would take a while but Pete sorted it all within a few minutes, he understood my query, dealt with it extremely efficiently and treated me as a person. It also didn’t take me long to get through to Pete and I didn’t have a load of push buttons to do to speak to someone. Thanks Octopus!! 🐙”
“Call was answered quickly. Felicity understood my query and dealt with it very quickly along with an email instantaneously for new quote. Gave great information on what to do when I move house.”
