“I have spoken to Joy a few times now, and also other agents, who have been so helpful in explanation and clarification of the issues/queries I've asked about, not only for myself, but for a very good friend....I would definitely recommend Octopus.”
“Jasmine was extremely helpful in answering my query regarding my fixed tariff being the most competitive at the moment. It was a refreshing change to speak to someone at a call centre who was so polite and clear in explaining the options available to me.”
“Ayo was immensely helpful with my request. He advised me well what to do and kept his word to call me back, promptly, when my meter readings were submitted. How refreshing not to have to chase customer service for a follow-up! Also, the pleasure of being able to talk to a human and not a bot! Keep up the good work Octopus!”
“Spoke to Tom for around 30 minutes and the relief now of knowing I am with a provider who I can understand my circumstances is just amazing and I am not speaking with people in different countries who have know idea who I am or what is going on with my account and guessing metre readings, thank you Tom.”
“The lady on the phone was incredibly helpful, sorted everything out in minutes, would highly recommend this person to anyone that requires help with there electricity, if I ever need to call back I hope it's that person as she definitely gets things done, deserves a pay rise”
