“Alex was very helpful today in changing our account to yourselves
Looked back at my previous also helpful chat with Zak last week and sorted ongoing change and explained the procedure”
“Thomas was very helpful in helping me set up the bills for my uni house! It can be quite confusing when you've never had to deal with bills before but he explained everything very clearly to me and helped set up our account easily and efficiently. Thank you Thomas!”
“Having checked Octopus' website to familiarise myself with its tariffs first, I decided to call an advisor. My call was answered within a few minutes. The adviser took me through all my questions and having decided to proceed my switch in supply was completed within 10 minutes. Excellent”
“Wonderful lady with great customer care and patience to listen. I had bad experience with email conversation while I was in other country and no solution from other staff, She solved it pretty fast over a call and advised tariff details well. Also, solved my earlier high billinh issue. Such service leads customer to stay with same supplier. Thanks.”
“I phoned octopus energy today to put in a metre reading , and Lucy on the other end of the phone is so professional she went through everything so that I was on the cheapest tariff and gave me my balance and advice to what to do , I really did feel looked after Lucy has so much empathy and she is an asset to octopus energy. I wanted to write this review so that Lucy’s manager can see how much she has changed people lives just by being caring and kind .”
“29th July. My telephone query was regarding apparently conflicting pricing e-mails from Octopus . 'Brad', in Coventry , explained clearly and patiently the situation , to my entire satisfaction. In the past, all communications from Octopus have been very clear . so I hope this was a 'one -off'.
Thanks from a happy account holder.”
