“I had a great experience with Hazel from customer service. She was incredibly helpful and patient while assisting me with updating my details and sorting out my direct debit. She explained everything clearly and made the whole process smooth and stress-free. It's rare to come across someone so professional and kind — thank you, Hazel!”
“Spoke with Amaan to take over the account on my family home.
He was very friendly, super chatty and helpful in explaining everything to me and breaking down usage costs and estimated my monthly bill based on meter readings.
The app is also very easy to use and not full of bright confusing colours or text jargon.
Definitely a good team to work with!”
“My thanks to Vic, who handled my query today about our smart meters; they need a visit from an engineer (arranged today by Vic) to get the problem sorted - the problem being that the meters, (gas and electric), do not seem to be talking to Octopus Energy.
Vic was friendly and helpful - and she didn't mind me going off subject for a minute to tell her that my cat was being stupid, chasing imaginary mice!
Thanks for your professionalism and the help you gave, Vic
Cheers,
Cliff Woodthorpe”
“Spoke to AMAAN today to switch from another energy supplier and he could not have been more helpful . He tried his best to solve my problems and was very polite .”
“Spoke to Niall today about getting my gas smart meter commissioned. He was very helpful and explained the process for me. He also switched me to a different tariff which should save money in the long term. All in all a pleasant conversation.”
“I'm new to octupus.energy and I didn't understand how my solar panels payments work .
The operator explained everything and did so in a way that I could understand. Well done the operator.”
“Dexter was very clear, knowledgeable and polite explaining everything about my move over to Octopus. Very respectful with my requirements to go onto the priority list as a disabled customer. First class all round.”
“Initial telephone contact as a new customer was very welcoming after a shortish (for first weekday) wait. Dexter was very polite and friendly, reassuring and answered all my questions expertly. The quotes given were clear and concise. Subsequent communication is prompt and efficient. All in all, a stress free experience. Recommended.”
“Kainaat was a perfect example of how customer service should be she was knowledgeable and helpful and professional as well as friendly she solved all my issues and this reassured me that I had made the right choice in choosing to move to Octopus
Kainaat is a real asset to your company and I hope she is appreciated”
