“Raiyan was incredibly helpful and set up my new account over the phone in the blink of an eye!
This really out me at ease as I am moving into my first home and it's all new to me!!”
“Spoke to Joshua and Daniel both extremely polite and knowledgeable. My query was not standard but both were very understanding and enabled me to open an account.
Thank you very much.”
“I spoke to Vic a few minutes ago. She dealt with my query very efficiently and very importantly, very cheerfully!
I didn't have to wait to speak to her and once again, l'd like to say how much more pleasant it is to speak to a human, not a robot!”
“Excellent and immediate response to my queries regarding upcoming meter changes for some old meters, and whether the changes are necessary for my Economy 7 meter. Fortunately, for me, they aren't!”
“Joshua was clear precise, knowledgeable & a pleasure to talk to.
Great start to my new account with Octopus Energy.
If that’s the customer service in general then this relationship is going to be a success.
Better news is that I actually spoke to a real person? Yes real, unless Joshua was an AI version of himself?”
“Jaimie-Leigh was very kind and respectful when I made my request for assistance. I have tinnitus and was having difficulty hearing but when I told her of my problem she reacted properly and spoke slower and slightly louder.
Octopus responded as I wished and my refund was paid quickly.
Thank you for your assistance.”
“I contacted with a concern about my bill, Tasj was extremely helpful and the matter was sorted within minutes.
Thank you Tasj it was a pleasure dealing with you”
“Britney couldn't have been more helpful 😁 excellent service and Lee who I spoke to initially made it simple for me to change supplier and set up an account with octopus.
Top marks so far 😁👍”
“Fantastic service by a really kind lady who did everything that I needed for my gas electricity. Really going the extra mile. Absolutely top marks. 11 out of 10”
