“Kai was extremely helpful in managing my switch over from British Gas. He was polite, courteous and friendly and gave a really clear explanation of what would happen and advise on tariffs available”
“Always receive reminders for meter readings. Don't wait long to get in contact with customer service and they are always very helpful. The bill is usually quite reasonable.”
“I had a query regarding the best tariff for me, as I was changing to an electric vehicle. Vic answered my email within a couple of hours and was most helpful.
Thanks very much.”
“Hello
I contacted Octupus on Friday
Got through with minimum wait to Gemma. She was very helpful and cheery. I was very satisfied how efficient she was and got me changed over to another tariff. No problems with the service... Just one thing hopefully prices will drop before long and I don't have to worry about my monthly bill”
“No readings from my meter since 13 May, no solution by Octopus, so no idea whether my bill will be accurate. Lousy customer service - again, as I have had problems twice before.”
“I am a new joining customer to this energy service
The way JOSH from their customer service answered my queries was beyond awesome …
Very polite,sincere and very very professional
To the point solutions for my queries and very well handled the account
Wish you all the best
Cheers”
“Best customer service ever.
Mollie was so patient and helpful the whole way through and made it all so easy and simple for me as it was my first time doing this all.
Thank you once again mollie!”
“Lucy was very professional with the query I had regarding our gas account. Absolutely excellent service was provided including politeness & knowledge of all the question I asked.
Marvellous”
“Britney kept in touch when I had a slight problem after the fitting of new gas and electric meters. She offered help if I needed it fortunately I managed to sort the problem. It was great that a large company took the time to keep in touch, rare nowadays.”
“Octopus has not switched over my account properly
I've been getting charged for a different house and because the switch hasn't been completed my old energy supplier is charging me and chasing me for money
It's been over two weeks since i've reported it and there's no progress”
