“Jay Bradburywas very helpful and gave us clarification on our inquiries regarding gas meter repairs and smart meter installation. He also advised to email Octopus once the smart meter is installed so they can ensure a fair fee is being billed for the period of the time the existing gas meter has not been working so we could not provide meter readings for a couple of months .”
“Zaid, thank you for your helpful, clear and easy set up of my new account. So great to speak with someone and be taken through the process so smoothly. Much appreciated. Just what I had hoped for from Octopus.”
“Mark was clear and patient with his advice. Mark gave me confidence to go forward with my problem. If I still had a problem, I felt he was positive in encouraging me to call back. Excellent service. Thank you.”
“Gemma was really polite and helpful. Switched my payments back to what I had been paying for me quickly and explained why they had changed. Thank you!”
“Tom was brilliant in helping us. British Gas were being very difficult about the switch to Octopus. Tom helped with the matter and we have now received confirmation that we will be switching. Very professional, efficient and friendly”
“I didn't have to wait long for my call to be answered.
I asked about a new tariff and Gemma politely told me that the market was changing
and it might be better to wait another couple of weeks to see if we could get a better tariff than the current ones. Can't ask for any better advice than that. No pressure selling just friendly informative information. Thank you.”
