“Very sweet over the phone, and informative and helpful. I was asking about closing the account for a move, and the lady explained it well. Thank you!”
“Tom was great to deal with and made the whole process of switching very easy. Have heard and read great reviews of Octopus and our first contact through Tom certainly lived up to the billing.”
“Just great service as usual. Phoned, answered fairly quickly, question (regarding my electricity tariff) answered, and some guidance provided about it.
Got everything I wanted very quickly and effectively.”
“I had the delight to speak to Thomas and arrange to switch my neighbours account to Octopus. He was super friendly and professional and happy to speak to my neighbour and reassure her regarding the new account. A real asset to the Octopus team!
Thank you Thomas!”
“Tom was very helpful and informative. We have just moved into our new home and wanted to compare prices.
He gave prices available based on flexible and fixed rates, comparing usage of the previous owners and based on ofgem low usage customers.”
“strongly advise caution when dealing with Octopus. They failed to bill me correctly not once, but twice — with errors totaling over ÂŁ2,500. Despite these significant mistakes, it took them a long time to issue an apology or see my POV.
The first time this happened, I cancelled my direct debit to prevent them from taking the full amount. In response, they had the audacity to report missed payments to Experian — despite the fact that I was still paying manually. Absolutely disgraceful. Their handling of the situation was not only unfair but completely incompetent
After leaving the company, I was suddenly hit with a £1,370 debt. Rather than acknowledging their errors, they chose to hide behind something they call “back-billing.” Frankly, that’s an unacceptable excuse. I might be able to overlook one mistake, but repeated failures show a serious lack of competence and accountability.
It’s frustrating how energy companies seem to get away with these kinds of issues, protected by vague industry terms and loopholes. It’s about time regulations were urgently overhauled to prioritise customer protection over corporate convenience.
Avoid this company as this could easily happen to you”
