“Jake from Octopus was very helpful with advice concerning changing fixed tariffs and responded to all my emails within 12 hours and was very friendly.”
“Tom was incredibly informative & helpful setting up my account for a first time buyer. He explained everything coherently and assisted me with this. Thank you Tom!”
“Rachel responded to my questions relating to my application for an export tariff that required an export Mpan very promptly and as fully as possible. Perhaps having some form of "tracking" system would improve the precess so the customer can see hiw the application is progressing could be considered to provide information rather than having to contact customer service to obtain updates?”
“To date our experience with octopus has been breath of fresh air. So straight forward, efficient and transparent and best of all, always directed towards the best interests of the customer. Just wish that other companies would learn from them and follow suit.
Thanks for your help today Gemma.”
“I spoke with Amaan today for nearly an hour as my case was a bit complicated. Despite my lack of knowledge in certain areas, Amaan was really patient, good humoured and really informative. Seriously the best customer service I’ve experienced in a long time! The phone call felt like Amaan genuinely cared that I understood everything whilst also giving me options rather than the usual ‘spin’ most companies give. This makes me feel confident in Octopus as a service. Thank you Amaan! Sabine”
“Tom was very helpful and helped us set up an account whilst moving house. Everything was completed thoroughly and quickly, he made the whole process very easy.”
