“Having just assisted an elderly neighbour liaise with another energy supplier who insist on contact via online chat and email - both alien to someone of 89 & frustrating even for me, it is nothing less than a joy to receive the customer service Octopus offers. You can call them and talk to an agent and responses to emails are swift & helpful.
All my issues quickly dealt with by Octopus. Professional. No quibble. No stress.
Thank you.
Needless to say have advised the elderly neighbour to change energy providers to Octopus. How the elderly unfamiliar with chat, email and smartphone apps are expected to cope is beyond me. Without help they are truly very vulnerable to costly providers.”
“Hi,
I rang Octopus today with a query about my direct debit. I spoke to a very nice man called Pete (S) who was very helpful sorting my issue quickly and to my best interest, offering me a cheaper tariff for my energy.
He was very polite and friendly while still being very professional. Many thanks to him.”
“Had a great call with Mo in the customer support team at Ocupus. I had lots of questions that I couldn’t find the answer to on the website, and Mo answered all the questions for me, broke down the tariffs, the process and what that meant to my pocket.
Knew his stuff, didn’t have to wait while he found out the answers and the call flowed nice and easy.
Process to sign up was simple, and took minutes.
Only just signed up, but pricing looks much better than what I was on with a competitor and service so far has been impeccable.”
“Aadam was quick to answer. Clear, and followed set procedures to make sure we were aware of the procedures and requirements. Answered follow up questions clearly.”
“Switched over to Octopus Energy and was supported by Zak P on the call magnificent customer service. Knowledgeable and extremely helpful.
Thank you,
Chee”
“had a letter out of the blue saying i had failed to send my meter read for my solar fit tariff, this was the first we had known of this although had sent reading 2 months ago. we replied to this letter with a photo but just to make sure i phoned today and found this information had not been applied to my account but the lady did it straight away and had conformation email within 30 minutes. so a few hic cups followed by a polite efficient member of staff made up for it”
“Mark investigated my enquiry about my new contract and phoned back to explain that
what I had seen on the current offer was a Feb 2024 video offer not now available He advised me to ring back on 1st July and receive the up to date rates
First class customer service Mark HCOV10
Rod Curran”
“Niall was very helpful and provided a great service to help both myself and my elderly parents re negotiate the utilities tariff to make sure we were on the best deal. So much better than an AI robot so please keep the human touch.”
