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Octopus energy Reviews

4.4 Rating 9,863 Reviews
85 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
90
Anonymous
Anonymous  // 01/01/2019
Was connected to an advisor really quickly and my issue was resolved straight away.
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Posted 10 months ago
Great customer service Brad OBrian was super helpful and professional
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Posted 10 months ago
Listened n genuinely sounds like my issue will either be resolved or at worst I will be informed
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Posted 10 months ago
Beth was supportive, polite, patient and very helpful. Resolved my issue swiftly and successfully. Excellent service from Beth - thank you
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Posted 10 months ago
Octopus are always very helpful & friendly whenever I contact them, on this ocassion, Emily was consistent with my positive opinion, she was friendly, professional and understood the reason for my call....well done Emily, keep up the good work that you do...thank you.
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Posted 10 months ago
brillint service and chat with adam
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Posted 10 months ago
Zak was incredibly helpful, explained clearly and went above and beyond to help me understand my options and explain the next steps clearly.
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Posted 10 months ago
incredibly positive experience. Zak went above and beyond to help me understand my options and explain the next steps clearly. He turned what could have been a frustrating issue into a really positive experience!
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Posted 10 months ago
The quick and personal service and Hazel who I spoke with, was awesome. Delt with everyrhing I asked made everyrhing stress free considering imminent house move!!
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Posted 10 months ago
Radhika was knowledgeable and friendly without being pushy. Everything was explained clearly.
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Posted 10 months ago
Excellent service very understanding and helpful
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Posted 10 months ago
Been recommended by good friend and joined today. Brilliant service thank you. Greg Jackson listened to my situation , noted it and guided me with the options available ...Tariffs & Direct Debit. Feel confident & safe already with Octopus. The account page on laptop looks clear & easy to use. Very pleased to have joined ....Happy days
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Posted 10 months ago
Brilliant service and very knowledgeable. Waverley was great in her knowledge, understanding to try help sort out my request. Thanks
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Posted 10 months ago
All my questions were answered expertly and efficiently by Pete S.
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Posted 10 months ago
Excellent service as always
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Posted 10 months ago
I have been with Octopus for many Years and not found a Supplier who can beat them on Price or Customer Service. Today I spoke to Hazel who gave me good advice and Service, who could want more?
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Posted 10 months ago
Kai is very helpful, looking forward to this kind of level of professionalism in handling all customer concern, such a big help. Thanks
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Posted 10 months ago
Contacted them by phone today. Tasj was both knowledgeable and helpful. Answered my question.
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Posted 10 months ago
Nat was so helpful, efficient and positive with my enquiry. She had a really refreshing approach to customer service. Thank you!
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Posted 10 months ago
Hazel was very polite and efficient with my query. As always, excellent service. Dee
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Posted 10 months ago
Octopus energy is rated 4.4 based on 9,863 reviews