“I have just transferred the energy accounts for our local church to Octopus . The process was easy, guided by the helpful member of staff Dexter at Octopus”
“The agent I spoke to (Radhika) was very patient and helpful and made the process of changing to Octopus very straightforward, explaining each step involved. She listened attentively. All in all = Great customer service.”
“Kainaat was very helpful, talked me through all the options for the gas & electricity payment options in my new house. Seemed very well informed & knew what she was talking about. I also like that she didn’t come across as ‘robotic’ like a lot of people can do on the phone, she was very personable and had great customer service.”
“Spoke to Ross about my lack of paperwork that should have been provided by the company that installed my solar panels, I am looking to export excess energy, and he talked me through what I needed and also found me a phone number that should help me to get the paperwork sent to me. He has also provided me with a link so once I have the necessary documents he can help me to forward them to you. Very helpful and very pleasant person. Thank you”
“Thomas was amazing on the phone helping me set up a new account. He was very helpful and supportive and in a short phone call everything was smoothly sorted for me.”
“The man I spoke with was super helpful and really knew he stuff he stayed on the phone with me while resolving my issue and was will get get some one out to me as soon as possible”
“Areeba was fantastic. She explained everything very clearly, was very patient and made the whole process of switching very easy. Was all sorted in about 10 minutes and saving around £60 a month compared to my old supplier. For context, when I called my old supplier after my switch, I was on hold for 25 minutes before being passed to a further 2 departments and waiting another 20 minutes. Areeba was incredibly helpful and made the whole experience easy. Thank you Areeba”
