“For many months I have been dealing with the problem of a recalcitrant smart meter. Throughout this stressful process members of the Octopus customer services team have been invariably polite, helpful, and prompt in dealing with my queries. Three members of the customer service team, Jamie-Leigh, Hazel, and Sam, have been particularly helpful and persistent in dealing either the problem.”
“Radhika was so helpful today over the phone. We have just had new solar panels and battery installed and were recommended to switch to Octopus energy. So far she has made the process extremely smooth and straightforward, thank you.”
“I rang Octopus today just to check if I was on the best tariff.My call was answered in just a few minutes. I spoke with Salim who was very helpful. Very clear and took time to assist me. Thank you”
“How easy was that. Rang the customer services helpline and my call was answered within seconds. Emily F explained in pounds and pence my options and changed my account to a new fixed rate. The whole conversation lasted only a few minutes. I received a confirmation email by the time I hung up my land line phone. Top notch service, shame other institutions and retailers aren't as efficient.”
“For the last 16 months, I have received the worst customer service of my life from SSE ENERGY so, believe me, I know what poor service is. On the other hand, Octopus Energy are fantastic to deal with. Not only are their rates reasonable but the customer service is second to none. Basically, I switched to Octopus Energy BECAUSE of their customer service. They make my life easier. They are quick, efficient, knowledgeable, friendly and get the job done. I have my domestic supply with Octopus Energy and have recently switched my business to supply to them too. Today, Dexter helped me with my query and he was exceptional. I highly recommend this company.”
“Mollie was most helpful knew her job inside out and it was refreshing to speak to someone like this. Am going to switch to Octopus energy. Well done Mollie I was only seeing what was out there but you sold me the dream 😆”
“Very helpful customer service rep. Understood quickly what needed to be done so I could transfer my mother's energy supplier and manage my mum's account using LPA.Was caring and sympathetic.”
“Just moved house and wanted to set up my account with Octopus, got put through to Zaid who was absolutely brilliant, took time to explain everything to me, made sure I understood all the options available to me and simplified the whole process! Thank you Zaid and Octopus energy!”
“Very helpful straight to the point
No jargon
No waiting or being on hold for long periods
Can understand what they are saying
Im impressed. Thank you!”
“How helpful everyone is , especially the gentleman i spoke to today. nothing is too much trouble, we recommend you to everyone. Thankyou for your great customer service”
“I had the most beautiful experience with one of your customer services' repreaentatives!
Not only was he patient, kind and informative, he also took the time to help me discover a problem I'm having with my electricity bills with my current supplier and gave me excellent advice on how to remedy this.
I'm really looking forward to being an Octopus customer!”
“I have received multiple $500 energy bills for a 1,000 sq ft duplex whereas my old energy provider’s highest bill (which included water) never exceeded $300 before the switch. I have had a $500 bill on their “plan” and month to month as well. I am not sure who can afford that right now, but I know I can’t.”
“As a new customer, it was a great introduction to the 'famous' customer service. Sammy did not disappoint, she sorted my issue out very quickly and made sure any other queries and niggles were also identified and resolved. Great start to a good relationship. Thanks Sammy”
“The best energy supplier there is I've just moved house and if octopus didn't supply the house I would not of moved they have a very good customer service and the prices are very good as well”
“Explained everything in such detail that I could understand, it’s my first time owning a home and setting this up so was a bit nervous about all the t&c’s but this felt so easy. Thanks so much to Zak P for your help!”
“I was pleased to be able to talk to Zaid about my surprise that there was a possible problem of my credit rating . He was quick and efficient in making an investigation and reassured me that all was well . He also managed my deafness for the whole of the conversation and I didn't need to ask him to repeat himself for which I was grateful”
