“I needed to ask a few questions Tom answered very professionally but with warmth. I joined you so he must be good at his job 😜 he is a credit to your company”
“Kiran was absolutely in tune with the Octopus ethos, properly on top of all the detail to make my switch from OVO and understanding of the process to add my solar panel export capability shortly pretty much stress free and completely clear. It was also an enjoyable conversation. . .”
“Excellent customer service from Sharna who helped us make the switch to Octopus from our previous supplier. Really helpful and clear advice- made the whole process easy and stress-free. She even saved us £50 with their refer a friend incentive!”
“The agent knew very little - tried to get a timing for the smart meter reading and we it took half and hour and even after that all dates were taken?
Really poor service”
“Called as a new customer today. Spoke with Radhika who made the process incredibly simple. Explained everything clearly and was very helpful in setting up my account for a new property. Probably the best telephone customer service I have received in the past 10-15 years. Very good start and refreshing for a new customer... during the stressful moving period. Thank you!”
“Zak was extremely helpful and kind today. He was very patient and explained how everything would work to me professionally and clearly. It was a great experience. Thank you!”
“Thomas was really helpful in answering all my questions and helping me get my account set up quickly. He was very kind and patient, truly lived up to the Octopus amazing customer service experience I've heard about! I feel confident that in the future if I have problems, I will get the help I need right away! Thank you so much!!”
