“I wanted to make some administrative changes to my account. My call was answered quite quickly and I did not have to wait more than a few minutes. Niall sorted those changes for me, seeking confirmation of the actual details before actually actioning them. I then had a query about applying for payment for the excess electricity generated by my solar panels. Again Niall was polite and patient and talked me through the options on the telephone and did not just rely on sending me a link to online information. I was advised of what I needed to do to initiate an application on my account and how long the process might take to be concluded. I have subsequently been able to make this application and I look forward to seeing the results in due course.”
“The guy I spoke to gave outstanding customer service and answered my query straight away, very pleasant and listened - you never get that these days with other companies”
“Spoken to Grace today she exceeded my expectations she really listened to me showed interest and checked my understanding she is a real credit to your company please could you kindly thank her again from me for her patience and time today thank you”
“Thomas was highly professional and knowledgeable. He was kind, courteous, and respectful. His demeanor was very pleasant, and he had a charming, friendly nature that was delightful. He answered all of my questions concisely and with due diligence. Quality of communication is everything. I hope that he progresses in your company.”
“Jay Bradbury was extremely helpful, polite and knowledgeable. Makes the complex topic or energy very informative and much easier to understand . Thank you”
“I’ve never had such a stress free experience ringing up a supplier! I’m almost lost for words, they answered quickly, dealt with my request and offered helpful advice.”
“Joshua was excellent 10 out of 10 he made it so easy to move to Octopus and everything about Octopus seems to make the costumer very important. After setting up on the phone we felt really good.”
