“The agent knew very little - tried to get a timing for the smart meter reading and we it took half and hour and even after that all dates were taken?
Really poor service”
“Called as a new customer today. Spoke with Radhika who made the process incredibly simple. Explained everything clearly and was very helpful in setting up my account for a new property. Probably the best telephone customer service I have received in the past 10-15 years. Very good start and refreshing for a new customer... during the stressful moving period. Thank you!”
“Zak was extremely helpful and kind today. He was very patient and explained how everything would work to me professionally and clearly. It was a great experience. Thank you!”
“Thomas was really helpful in answering all my questions and helping me get my account set up quickly. He was very kind and patient, truly lived up to the Octopus amazing customer service experience I've heard about! I feel confident that in the future if I have problems, I will get the help I need right away! Thank you so much!!”
“I contact Octopus energy to switch from BG. I spoke to a lovely gentleman called Connor who answered all my questions and the whole process of switching was quick without any complications.”
“Switched over to octopus energy today the Service was Excellent Raiyan was excellent he Explained everything in detail Very professional and good at his job Would recommend this company to everyone”
“I have a mental health condition. Mollie was very understanding. She listened carefully & answered my questions clearly & concisely.
I very much appreciated mollies help”
