“Greg Jackson was very helpful from start to finish changing from my previous supplier and joining Octopus. Explained well how my monthly bills would work and answered all my questions I had and was very informative. A very easy, stress free experience. Thank you”
“I spoke to Connor today to switch my energy supply.
He was most helpful and we completed the switch application very quickly, and without any difficulty.
It all seemed so easy, and without any stress !”
“I had to call Octopus today and the young lady who I spoke to was so lovely, friendly and helpful, but I’m so sorry I don’t know her name, but she is a credit to your company. 5*”
“Customer service is always helpful, nothing seems to be too much trouble. Today Gemma was great, understood my issue and put in place check to see best tariff for me. Thanks Gemma”
“Just switched from a different supplier and it was extremely easy. I even booked a Smart Meter installation and that went smoothly too. No problems, which is very unusual nowadays.”
“I'm new to using the smart meter and was worried by what I ignorantly thought was my energy consumption overnight. Gemma kindly confirmed that the figure I saw included the standing charge. What a relief as I'd switched everything off overnight to try to identify where the power was going.
Gemma was professional and charming, I couldn't ask for more from a customer service point of view. Now the standing charge ..... ooohhh !!!”
“Spoke with Kayleigh …I had complicated my import/export readings and she was abke to sort it out immediately. Friendly, professional and efficient. Thank you Kayleigh”
“I spoke to Vic who was very good at explaining the situation to me, the alternatives, and resolving my problem. Pleasant, cheerful, and patient; on a personal level she was excellent. Thanks.”
