“I needed assistance in regard to my monthly Energy Bill. Mark answered the phone promptly and provided all the information required. A friendly and reassuring conversation. Thanks.”
“Very helpful. Although it is a mystery to her why on earth I had not been billed correctly for many months and then realising I owed over £500.00. How on earth you can make money if this is happening to several customers! I have had a smart meter fitted but again that was months ago. Good News debit paid off and tariff sorted and back to square one. I have given 5 stars to the girl who helped me out, but Octopus would get a 1 star.”
“Great customer service, thank you Nat. This is one of the reasons why I chose Octopus to be my supplier, they are quick to respond to any questions or queries, day or night. Plus they can administer your account via email. Great prices, great service, thank you Octopus you made my day.”
“I own a Fast Amps UK manufactured EV Charger that I am really impressed with, however it is not on your supported list of EV chargers. When I spoke to Octopus, I was advised to change my charger! I have invested a reasonable amount of money having a quality charger installed and I expect Octopus to have sufficient technical expertise to allow me to use it with the best tariff. Disappointed, and not what I expect from a mainstream electricity provider!”
“Thank you Emily for you support and feedback. You answered all of my questions quickly and efficiently which allowed me to make my best informed decision on direction we wish to take with Octopus. Thanks again, very much. Keep up the great work Octopus.”
