“Contacted Octopus for a switch and Dexter talked me through the whole process seamlessly. Confirmed switch, engineer visit and booking, Direct Debit etc, no issues.”
“Awesome service.. Friendly and so helpful.. Fast and hassle free switch over.. My advisor was brilliant and delt with me with respect he was fast and explained everything clearly.. Other companies need to learn from Octopus Energy customer service..
⭐️⭐️⭐️⭐️⭐️”
“Radhika showed great customer service, answering all my questions and I felt treated like a human being. This is a huge difference compared to British Gas.”
“Emily from Octopus Energy did her absolute best today by helping me sort out my account and listened to what I needed to be able to get my account back in credit thanks Finlay”
“Kai was extremely helpful and thorough with his knowledge of the heat pumps Octopus Energy supply. There was a lot of information to take-in so I asked him to send the details via email. He did this immediately.
First steps - most encouraging, thank you!”
“They were fine when I was with them. After I sold my house they messed everything up including creating new accounts I didn't authorise with other people's names that never even lived at the house, sending debt collectors after me, final bill late, different customer service person in the email thread every time, patronising, incompetent, slow. Months later issue still ongoing and another 'final' bill was just issued after the third 'final' one.”
“Emily was First class. My problem was instantly sorted out and my Smart Meter installation was booked there and then.
Seemingly there was a software problem that others had encountered which would not work when either link was attempted to be used.
Thank you for your assistance Emily”
