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Octopus energy Reviews

4.4 Rating 9,897 Reviews
85 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
90
Anonymous
Anonymous  // 01/01/2019
The problem solved to an efficient and satisfactorily ending.
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Posted 11 months ago
Excellent service
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Posted 11 months ago
Areeba was so helpful and friendly, if only every online assistant could be so helpful and wonderful as her!
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Posted 11 months ago
Britney answered my call promptly, understood my query immediately and dealt with it quickly in a very friendly and professional manner.
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Posted 11 months ago
Excellent customer service, very clear and efficient.
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Posted 11 months ago
Great Service and Good Advice From Salim .
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Posted 11 months ago
Great customer service, thank you Nat. This is one of the reasons why I chose Octopus to be my supplier, they are quick to respond to any questions or queries, day or night. Plus they can administer your account via email. Great prices, great service, thank you Octopus you made my day.
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Posted 11 months ago
Salim was helpful and polite and resolved my call quickly
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Posted 11 months ago
I own a Fast Amps UK manufactured EV Charger that I am really impressed with, however it is not on your supported list of EV chargers. When I spoke to Octopus, I was advised to change my charger! I have invested a reasonable amount of money having a quality charger installed and I expect Octopus to have sufficient technical expertise to allow me to use it with the best tariff. Disappointed, and not what I expect from a mainstream electricity provider!
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Posted 11 months ago
Thank you Emily for you support and feedback. You answered all of my questions quickly and efficiently which allowed me to make my best informed decision on direction we wish to take with Octopus. Thanks again, very much. Keep up the great work Octopus.
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Posted 11 months ago
Very helpful and understanding. Explained everything made me feel at ease being able to actually speak to someone
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Posted 11 months ago
Vic answered all my questions politely and renewed my 12 month fixed rate contract.
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Posted 11 months ago
Octopus has been the best energy company I’ve known in UK🤩. Their customer service is a top notch
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Posted 11 months ago
Arranged house move, failed to complete, called up to cancel the move the day before. All good. Easy and communicative.
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Posted 11 months ago
first class service
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Posted 11 months ago
The team was very pleasant to talk,and it was easy to communicat very helpful. Im happy with their response.
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Posted 11 months ago
The team was very efficient and helpful ..great support
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Posted 11 months ago
Uzaire knew what I needed before I did now thats service
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Posted 11 months ago
Excellent leading through opening account, attending to detail by Kainaat. Made sure we got the refer a friend credit due too.
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Posted 11 months ago
Zaid was really helpful at getting my new account set up. He made the process quick and easy.
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Posted 11 months ago
Octopus energy is rated 4.4 based on 9,897 reviews