“I phone octopus energy today and spoke to a guy called Dexter and he was so happy and helped me a lot it was so nice to speak to Dexter and he could not of helped me much more 5 stars for him”
“the agent that i spoke to was Areeba. the agent that i spoke to was excellent. she understood all of my concerns and answered all of the questions that i put to her in a patient manner”
“Quick and easy call to set up the account. Thomas was lovely, explained everything very well and was keen to make sure I had all my questions answered! The call didn’t feel rushed or pressured just happy to help, very reassuring!”
“Phone answered promptly.Your cheery agent was knowledgeable polite patient and helped me through the process. Never felt it was a hard sell and I was convinced to switch suppliers to your cheaper tariffs.
The experience felt like proper "old fashioned" customer service. Many more could learn from you.”
“This was my first time phoning customer service & I now know why Octopus has such a good reputation. The call was answered so quickly by a real person (Terry S 👍) who was really helpful as well as friendly. My fixed tariff was coming to an end & Terry talked through the options with me, ensuring that I had all the facts & figures to make an informed decision. Everything was resolved with minimal fuss or effort. Thank you.”
“Mark Harris was a great help today. We are moving 8 houses to Octopus and he couldn't have been more helpful. What I thought was going to be a nightmare, turned out to be a pleasurable experience. Mark listened and will set up the accounts to fit in with my situation.”
“I decided to make the switch to Octopus energy after being unhappy with the service I received from my current energy supplier. I spoke with Tom, who guided me through the process with calm professionalism, taking time to explain the process, and answering the many questions I had. Tom reassured me that I was in control of my account, and I could change tariffs and payments via the App. I feel that I am appreciated as a customer, and look forward to a long relationship.”
