“I'm switching to octopus.energy so as a new customer i had quite a few questions. Zaid was very professional and patient, answered all my questions clearly and precisely. I feel like I'm in good hands. Thank you so much Zaid! X”
“Radhika was so helpful and explained everything I needed to know clearly and in terms I could understand.
She took her time and had great patience to repeat anything I didn’t understand, putting me at ease.
Many thanks,
David.”
“I phoned Octopus today and spoke to Gemma. She was so helpful and understanding in relation to an ongoing matter with Octopus that was causing me frustration and disbelief. Gemma explained the issues, the situation and she apologized for the confusion that had occurred. Things are now back on track. Thank you Gemma.”
“I had no idea what I was going to do, so I rang up, and was put through to the delightful Carys,who proved to be the perfect advisor. And made the whole experience effortless. Would highly recommend.
Regards.
Anthony Collins.”
“I was very quickly put through to a real person, a friendly person too, who really helped me through the process of switching to Octopus. After the last few years with another company this experience has been truly refreshing.”
“The discussion with Joshua was excellent. There was so much clarity in his responses to my enquiries, and he made me comfortable throughout the session”
“Spoke to Grace at Octopus energy regarding new rates. She was very professional with clear communication and a load of patience. Nothing was too much for Grace. I’m all sorted with in a minute or two. Well pleased to be able to speak to someone who’s wholeheartedly ready to listen and help no matter what. Being an Octopus loyal customer for few years now I believe Octopus is the best and no hesitation whatsoever in recommending Octopus energy to anyone looking for a better energy firm. A big thank you to Grace for her high standards !”
“Zaid was quite attentive and helpful over the phone. I would have given a 5 star rating but waiting for follow up on matters discussed. But it was a calming and reassuring call. Thank you Zaid (Love & Power).”
“First of all Octopus energy sent me an email saying I had failed a credit check and my switch over was on hold. I was really scared because i could think of no reason why that could be. I rang Tom and I was very upset about it. He was very kind and assured me over the phone the credit check was positive. He also sent an email to confirm this. It was very frightening to me that octopus would send me that email but Tom was able to reassure me that it was a mistake and there was nothing wrong with my account”
