“I own a Fast Amps UK manufactured EV Charger that I am really impressed with, however it is not on your supported list of EV chargers. When I spoke to Octopus, I was advised to change my charger! I have invested a reasonable amount of money having a quality charger installed and I expect Octopus to have sufficient technical expertise to allow me to use it with the best tariff. Disappointed, and not what I expect from a mainstream electricity provider!”
“Thank you Emily for you support and feedback. You answered all of my questions quickly and efficiently which allowed me to make my best informed decision on direction we wish to take with Octopus. Thanks again, very much. Keep up the great work Octopus.”
“Hi my customer service helper was very helpful and professional and I set up my new tracker deal within 10 minutes. I love Octopus energy! Many thanks. Kind regards Julie”
“I have today joined Octopus energy. Having spent time looking online I was unsure about how to get on to the tariffs I wanted and thought I'd call. Spoke with Zak. P. who couldn't have been more patient and helpful. Explained all teh tariff options for new customers and how to go about switching to the new tariffs when my switch actually completes. It was really refreshing to have a proper conversation with someone who knew what they were talking about and knew what I wanted.”
“Octopus were so easy to get in contact with and so helpful! Tom helped me to get my account set up and provided the information I needed to make the call. Very efficient and would highly recommend so far!”
