“I am writing this review for Zaid, who helped us set up our bills for the new place. He was extremely kind and welcoming, making it easy for me to ask any questions I had, as this was my first time setting up these bills.
I was extremely happy with the customer service provided, and he was able to answer 100% of my questions in a way that was very easy to understand.
Thank you Zaid, for helping us out!”
“Zak P was absolutely wonderful. Talking through all steps with me in a way I could understand and compare my current deal to Octopus. Decided to make the switch with confidence that Octopus has my best interests at heart.”
“Beth was so helpful.
She explained everything to me clearly.
It was easy to make up my mind about the new tariff and she ‘updated’ me immediately …… perfect.
Thanks Beth…and 🐙”
“Jay was very friendly, efficient and helpful. He managed to assist me very quickly and offered some good advice on how best to manage my energy account and usage. Very happy customer!!”
“I didn’t catch their name, but the person I spoke with was absolutely lovely. Really friendly, patient, and helpful during the whole setup. It made the experience so much easier and actually quite enjoyable. Big thanks to them!”
“Izzy, was easy to talk to and explained everything very clearly. The whole switching to octopus was very straightforward and completed in no time at all. Brilliant!”
“We had been recommended to look at Octopus Energy, and now we find that you already serve the house that we are moving to shortly. I contacted your Customer Service by telephone and spoke to Tom who was able to help me set up an account. I agree with Octopus Energy's ideals. I have only given you four stars simply because I was unable to see what tariffs were available and thus choose one, but I am sure that Tom will sort that out too before we move next week. Many thanks Octopus!”
“Really easy process to switch to Octopus energy. I had quick query regarding the plan which was sorted by the very kind and knowledgeable customer care person Thomas. I was also explained about the solar export tariff which I am looking forward to enrol soon.”
