“Spoke to Grace at Octopus energy regarding new rates. She was very professional with clear communication and a load of patience. Nothing was too much for Grace. I’m all sorted with in a minute or two. Well pleased to be able to speak to someone who’s wholeheartedly ready to listen and help no matter what. Being an Octopus loyal customer for few years now I believe Octopus is the best and no hesitation whatsoever in recommending Octopus energy to anyone looking for a better energy firm. A big thank you to Grace for her high standards !”
“Zaid was quite attentive and helpful over the phone. I would have given a 5 star rating but waiting for follow up on matters discussed. But it was a calming and reassuring call. Thank you Zaid (Love & Power).”
“First of all Octopus energy sent me an email saying I had failed a credit check and my switch over was on hold. I was really scared because i could think of no reason why that could be. I rang Tom and I was very upset about it. He was very kind and assured me over the phone the credit check was positive. He also sent an email to confirm this. It was very frightening to me that octopus would send me that email but Tom was able to reassure me that it was a mistake and there was nothing wrong with my account”
“I spoke to Hazel and got my fix tariff offer change. I like Octopus because although they push the smart meters (which I detest) they are not imposing them to you
I am also happy with their prices.
The assistent of today was extremely pleasant. 5 stars and thank you”
“Tom Powell helped to set up account for new property today. He was kind helpful and informative, making the process i had dreaded doing much easier and stress free. Would definitely recommend as their customer service is brilliant and prices were the lowest in the area.”
“I was particularly impressed with the speed of answer today. So many companies leave you waiting for a considerable time.
Ross quickly and efficiently dealt with my request and offered help if needed in the future.
Well done Octopus and Ross for the quick and efficient way my call was dealt with.”
“Phone call answered quickly. Joshua was excellent. Helped me move to Octopus from Ovo. It was quick and easy. Thank you Joshua you're a credit to Octopus.”
“I spoke with Kieran today and he helped me set up my new account. Really impressed on how quickly and efficiently my call was answered and the account set up. Really helpful and great customer service.”
“I have just become an Octopus customer having heard such good reports about the company. I spoke to UZAIR today. He was friendly, knowledgeable, answered all my concerns and was passionate about his work and company. I was impressed at how quickly I was able to speak to someone, not like the company I am leaving, for that very reason. I look forward to being with Octopus for many years to come. Thankyou”
“The lady called Areeba was extremely helpful in helping me to set up my account with yourselves.
She explained everything to me in a friendly and respectful manner as I’m an OAP, Areeba answered all my questions and I was happy to proceed in joining Octopus energy.
Areeba is a credit to your company.
Regards Suzanne Standen-Nicholls”
“I contacted Octopus Energy and spoke to Mollie today because I was looking to fine tune an automated quote due to differing personal circumstances (high off-peak electricity usage as part of the total) before switching. I had done quite a lot of research before making contact but after talking to Mollie I was even better informed and learned exactly how the process would work bearing in mind our EV and Solar PV and the exit from my current supplier. She even ensured that by exchanging email addresses we could ask more questions in the time between now and our eventual switch. Please, give that lady a gold star!”
“Tom made it very easy for me to switch to Octopus at a future date, which was something not available online. Plus not having to wait long for someone to pick up the phone was a further bonus. Obviously when I actually start to get my energy from Octopus will be the real proof of the pudding, but so far signs are good.”
