“Radhika was brilliant. She talked me through everything, clearly and efficiently . She answered every question and I was so impressed with her and the company she represents. I look forward to a long term relationship for my gas and electric supply. Thank you Radhika”
“Thomas was very helpful , polite and informative, regarding sorting out Octopus being the provider on our downsize move to a two bedroom detached bungalow in Stowmarket, Suffolk”
“Great service today arranging my direct debit / credit check with Uzair. Nothing was too much trouble. Polite, efficient and put me ease sorting my query. Thanks Uzair.”
“The phone was answered quickly Tayla was extremely polite and patient, dealing with my enquiry completely and resolving my issue. Octopus comes over as for the people rather than for the business.”
“Thomas was extremely helpful and had all the answers to all of my questions
He was polite & curtious throughout, and made the switch from BG very easy, great service”
“I went on call with Zaid when I wanted to switch to octopus energy. They did an amazing job at making me feel comfortable and reassured in what I was doing as I’ve never switched before. Thank you.”
“What a delightful change to have a helpful person to speak to who clearly explained the answers to my questions and dealt with my enquiry quickly efficiently and with charm. Thank you”
“Not only do I rarely ever have issues with bills and service, but when I just had a minor issue with readings while moving house, the phone was answered quickly and the advisor could not have been more helpful, polite, courteous and professional. I don't think I'll ever use another energy provider again.”
“Hi,
I just wanted to write and acknowledge the great customer service I received from Grace regarding me taking over the account and having electricity reconnected at a property I own. She took complete ownership of the situation and ensured that it was resolved quickly and efficiently. I was particularly impressed with the level of communication I received with Grace constantly monitoring things and then checking with me that all the necessary actions by me and Octopus were taking place - such exemplary customer service is all too rare these days. Grace has been a first class ambassador for Octopus, please convey my thanks and appreciation.”
“I wanted to switch over from other supplier it was so smooth and helpful. The person dealt with me named Tom a very good person and knows what he’s doing and very helpful.”
“I had an unusual situation in that I am taking over a residential property as a business so the Octopus Energy website wasn't much use. I rang and spoke to Josh and he got it sorted for me without any fuss. Great service.”
