“Hi my customer service helper was very helpful and professional and I set up my new tracker deal within 10 minutes. I love Octopus energy! Many thanks. Kind regards Julie”
“I have today joined Octopus energy. Having spent time looking online I was unsure about how to get on to the tariffs I wanted and thought I'd call. Spoke with Zak. P. who couldn't have been more patient and helpful. Explained all teh tariff options for new customers and how to go about switching to the new tariffs when my switch actually completes. It was really refreshing to have a proper conversation with someone who knew what they were talking about and knew what I wanted.”
“Octopus were so easy to get in contact with and so helpful! Tom helped me to get my account set up and provided the information I needed to make the call. Very efficient and would highly recommend so far!”
“Signed up after moving into new home. I'm a bit slow so it took me a while to understand what was being said but everything was explained so I feel comfortable going in. Very pleasant lad.”
“After finding the web site really difficult to negotiate, speaking to your call centre direct became a pleasure. Our request was dealt with professionally and speedily!”
“I had the pleasure of speaking with Uzair this morning, and he was truly the highlight of my day. From the very start, he was friendly, attentive, and genuinely understanding of my situation. I came into the call feeling completely clueless and anxious, but Uzair calmly reassured me and promised to guide me through every step of the process.
He was incredibly patient and took the time not only to set up my switch but also to explain the context behind each step in a way that made sense. When I informed him of my special needs, he immediately adapted his approach with empathy and care.
It’s rare to come across someone so kind, thoughtful, and reassuring. I sincerely wish more people in the world brought the same level of compassion and professionalism to their work as Uzair did today.”
