“29th July. My telephone query was regarding apparently conflicting pricing e-mails from Octopus . 'Brad', in Coventry , explained clearly and patiently the situation , to my entire satisfaction. In the past, all communications from Octopus have been very clear . so I hope this was a 'one -off'.
Thanks from a happy account holder.”
“Customer service at its best! Making the switch to Octopus was so easy. Ariba was knowledgeable, friendly and helpful. If only everything was this stress free!”
“Failing to switch a tarriff in the app I contacted customer services. The call was answered within 1 min of hold to a very efficient and friendly agent, who has escalated it further. Thank you Beth.”
“I spoke to leila about edf not responding to the transfer and that I had paid a monthly direct debit to them and octopus. As I was meant to be changing over. I was in credit with edf and there was no reason for them to do this. She re applied and measured me she would refund me the direct debit that they had taken out and would escalate it. She was reassuring and sympathetic and could recognise my stress.”
“I needed to ask a few questions Tom answered very professionally but with warmth. I joined you so he must be good at his job š he is a credit to your company”
“Kiran was absolutely in tune with the Octopus ethos, properly on top of all the detail to make my switch from OVO and understanding of the process to add my solar panel export capability shortly pretty much stress free and completely clear. It was also an enjoyable conversation. . .”
“Excellent customer service from Sharna who helped us make the switch to Octopus from our previous supplier. Really helpful and clear advice- made the whole process easy and stress-free. She even saved us Ā£50 with their refer a friend incentive!”
