“I spoke with Innocent today about my delayed gas billing and he was extremely exceptional resolving the issue. He said he was going to look into it and call me back and he did so within 20mins. I was so happy that he resolved the issue in no time.”
“Absolutely outstanding customer service. Dexter is a brilliant communicator, a credit to your company. Wish i could deal with people like him everyday. He explained everything so professionaly yet friendly.
Outstanding service. Many, many thanks”
“Thomas was a very big help in explaining and setting up a new contract for my new home. Thomas was very efficient and friendly with all, a good testament for Octopus.”
“Friendly and helpful Mylah took me through the process clearly, concisely and efficiently. Mylah explained all the key points for understanding. I am fully confident in Octopus following this call, and feel assured of a quality service. Thank you”
“Jack understood the concern about moving into a house that was already registered as an Octopus customer. We recently moved in and he was able to setup our new account and explain the tariffs. Made the whole process painless and simple.”
“I am switching from another supplier to Octopus and Alex today quickly settled an account for me and promised to sort out everything with my previous supplier. Great service, thank you, Alex!”
“Got through quickly to Owen this morning, he was approachable, gave well researched advice and provided all the information I requested. Having recently moved into a new rental property, he made the hassle of sorting out new bills hassle free. I was very impressed with my initial call to Octopus, will be recommending to family and friends.”
“Spoke to innocent on Friday whom guided and advised me as to my changeover to Octopus energy. Innocent was very informative and helpful and gave me lots of good advise. It was a pleasure to speak with him. Thankyou for all your help Innocent. I'm looking forward to purchasing my electric energy with Octopus.
Yours truly
Susan Smith”
“"I had an amazing experience with Dominica on December 3! She went above and beyond to help me set up my energy bills and choose the right plan for my needs. Her professionalism, patience, and expertise made the entire process smooth and stress-free. Thank you, Dominica, for your exceptional customer service!"”
