“Nathan was excellent in resolving a 14 month issue with my billing, he spent several hours manually calculating the account & although a technical issue is still preventing the actual bills from generating, he provided me with a breakdown. He contacted me by telephone and did not sign off the problem until he was satisfied that I had fully understood the problem and his actions.
Nathan also resolved a more recent problem with my 'in house reader' and also discussed and changed my tariff to one more relevant to my usage.
A goodwill gesture was also made for the inconvenience and hours spent in trying to resolve the problems, this included, more recently corresponding with the same person- Hollie, who ultimately passed the issue as a complaint and was dealt with by Nathan.”
“Excellent service from start to finish. Thomas explained everything with a great deal of patience and for someone like me that makes all the difference. If rushed I am much more likely not to make the change. I made the change so thank you Thomas.”
“Very happy with my initial phone call, very well spoken man , polite, easy to understand as in uk , much better than speaking tk someone abroad with phone interference.”
“Dominika provided excellent customer service for me today with helping me switch after a house move. She explained everything clearly, helped me find the best tariff, and even called me back after we had gotten cut off. She was a pleasure to talk to and very helpful.”
“we moved into our property a couple of days ago. Spoke to Octopus to supply gas and electric for us and found out that the previous owners had left owing a large outstanding bill unpaid After having to supply Octopus with a few details and forms of ID to prove who we are, our account was set up in a few minutes over the phone. So refreshing to be able to speak to a person and they actually answered the phone call very quickly. The outstanding bills were dealt with so NO come backs on us for the debts. WELL DONE OCTOPUS.”
“I had cancelled my direct debit, Tom explained that I had a credit and did not need to reinstate it at the moment, however I wanted to make sure it was all set up, so he has put it back in place - excellent service Tom, thank you”
“I had a problem with being able to switch over to Octopus but with Kai`s help he has sorted it out for me. Many thanks looking forward to joining you on the 10 Dec 2024.”
“First time customer helped by Zak. So far, very easy process, advice given, and all very seamless. Website and app also looks very good. Very happy so far.
Thanks Octopus”
