“Zak P. was friendly, helpful, dealt with my issue which took some time, but kept me informed during the process. Excellent service, and very happy with the result of my enquiry.”
“I’m so happy with the great service I received today! I’m a first time Octopus customer, moving into a new house and I spoke with Caitlin about the gas and electric. She was great! Really friendly, funny and kind. All my questions were easily answered, we found a tariff for dual supply that worked for me and everything was set up swiftly by Caitlin. Brauva! This is first rate customer service… other companies take note!”
“Was helped by Zak P. who was super passionate and patient. I switched from another supplier to a fixed tariff with Octopus and the customer service was fabulous”
“Mark H COV 10 Was amazing. He helped me get my bills sorted quick and efficient, all customers would be happy speaking to Mark H COV 10
Love and power buddy”
“I have been trying to talk to someone ever since I met a very helpful young lady promoting Octopus in a superstore in Bideford.. I’ve emailed and rung several times and tried to fill in an online application without success
Today I spoke to Rahim Who was able to resolve My application In a very short time
Thank you
One point I would appreciate having realistic time scale for connection of electricity meter, hopefully early January if not sooner
Thanks again
Clive”
“I have been trying to talk to someone ever since I met a very helpful young lady promoting Octopus in a superstore in Bideford.. I’ve emailed and rung several times and tried to fill in an online application without success
Today I spoke to Rahim Who was able to resolve My application In a very short time
Thank you
One point I would appreciate having realistic time scale for connection of electricity meter, hopefully early January if not sooner
Thanks again
Clive”
“switched to Octopus today and spoke to a pleasant young man named Jack. He made the process quick, painless and was very professional throughout our call. Jack broke down all the details of the switch, first payment date and subsequent payment dates and was a pleasure to deal with all round.”
“Mo was a great help with explaining the different tariffs, answering any questions I had and helped with making the switch to Octopus Energy. More people need to be like Mo!
Thank you.”
“First class service from Paula -Cov12, I'd emailed you with no reply. I decided to call. Id gone to a new cheaper fixed tariff and left a reading. All sorted
It's nice to be able to speak to a human, after a security check, my query was sorted, both quickly and promptly leaving nothing left undone. Great service from a knowledgeable team member, thanks again
Jim”
