“Just received a lovely heated blanket from Isabelle as I am a Priority Member.
She discussed a number of ways for me to keep warm this winter, by 'heating the person, not the room".
It arrived in a couple of days and is simple to control, wonderfully cosy, and saves me having my fire and central heating on in the evening.
My cat loves it too :)”
“Zak P was so helpful and friendly with my joining as a new customer. He put me at ease. All the information relayed to me was understood clearly. He is an asset to Octopus energy!”
“Radhika was absolutely spot on with her customer service, she was very polite and dealt with my interest of wanting my Gas and electricity, in which I am now an Octopus customer. Thank you for being very friendly and happy throughout the call.”
“Without fail everyone I’ve had to speak to a representative from Octopus I’ve never been disappointed. Always helpful, courteous and caring. It’s hard time for everyone at the moment and I do feel that Octopus is up there with their customer care. 100% confidence in them.”
“Our electricity supplier advised us that the cost of our energy bills would be increasing in the new year. As Which? subscribers we've read good reviews of Octopus energy so I called to get a quote and was pleasantly surprised to find that the quote would halve our payments for electricity. Dominika was very helpful and efficient!”
“Very clear information provided.
Great company that provides a financial reward when recommended.
Only fly in the ointment is the requirement for a security deposit that is paid back quarterly.”
“Excellent customer service. I had a very unusual request which I thought wouldn't be easily catered for in thier systems. It was executed in seconds.”
“I spoke to Andy today who provided me with exceptional service. Ive had a lot of issues with British Gas in the past and speaking with Andy and his colleagues at Octopus Energy has renewed my trust in energy suppliers, its literally like night and day. Thank you so much.”
