“I sent an email to you about smart meters and about something I did not understand.I received emails from a lady called Grace. Her emails were very polite and very helpful and put my mind at rest completely. She also replied to them very quickly. All i can say is " well done Grace! ".”
“I rang to find out the best tariffs to have following installation of solar panels and an air source heat pump. I spoke with Pete S who was excellent…he was able to fully clarify details of the different tariffs and recommend the most suitable for my requirements. Pete was very knowledgeable,efficient, positive and a friendly manner - and also stressed how I could get back to him if I have any further questions or need more help”
“Tom was very helpful and knowledgeable explaining the tarrifs I was interested in and switching. I recieved information on EV tarrifs and Exporting. Easy to understand the process and the next steps.”
“Called to confirm final meter readings when moved in and ended up openings an account after speaking with the lovely gentleman on the phone. Very honest and provided the right information to make me want to join”
“I love the fact that Octopus Energy provide a telephone number, which when you ring you can speak to a human within a couple of minutes. Staff are friendly and not robotic. Had to switch from British Gas as they don't provide any telephone numbers only a webchat which I had to wait 20 minutes for someone to connect to and even then I had to keep repeating myself. The bonus is that Octopus Energy are also cheaper than British Gas for both gas and electricity.”
