Octopus energy Reviews

Name: Octopus energy
Rating: 4.37

4.4 Rating 9,898 Reviews

85 %

of reviewers recommend Octopus energy

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Octopus energy 5 star review on 10th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“By resolving the issue we had in a polite, efficient and clear way. We had help from Nia who was excellent to escalate and review our issue.”

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Posted 1 year ago

“Thank you Lauryn for sorting out my two property dilemma with my app.”

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Posted 1 year ago

“I had @£1000 suddenly added to my bill. It was investigated and they realised the mistake, removed the £1000 and gave me a £40 credit, great service.”

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Posted 1 year ago

“Mark was very helpful and has put me on a new cheaper tariff I found him very helpful”

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Posted 1 year ago

“Kieran was very helpful. Thank you Kieran!”

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Posted 1 year ago

“Felicity has reassured me with understanding the outcome.Ive found all your staff to be very helpful.Thanking you .”

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Posted 1 year ago

“Great customer service! Kieran was super nice”

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Posted 1 year ago

“Very easy transfer by polite and efficient lady at Octopus energy.”

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Posted 1 year ago

“100% in all, thank you very much.”

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Posted 1 year ago

“Best energy supplier I ever had ! Amazing customer service!”

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Posted 1 year ago

“Simple really. They responded. Quickly. With a human not a robot. And the response was useful. End of.”

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Posted 1 year ago

“Great company with very helpful real people to talk to. So much better than AI, Bots or chat. Good value and too 👍👍”

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Posted 1 year ago

“Kieran was so helpful and patient with me and helped me set up my account quickly and easily!”

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Posted 1 year ago

“Quickly answered my call and uzair the guy I talked with such a friendly person. I able to understand him. He solved my problem and patiently answered my questions. Great job.”

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Posted 1 year ago

“Gemma sorted my problem straight away”

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Posted 1 year ago

“Easy to deal with, friendly staff and more than happy with the service. Thank you”

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Posted 1 year ago

“Rang to change my direct debit payment, Joe was helpful and pleasant”

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Posted 1 year ago

“Very professional staff and onboarding process and love their website. wonderful design and easy navigation!”

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Posted 1 year ago

“quickly answererd my call in the morning - all my questions were sufficiantly answered and explained.”

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Posted 1 year ago

“Great, helpful customer service and advice”

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Posted 1 year ago

Octopus energy is rated 4.4 based on 9,898 reviews