“Called to confirm final meter readings when moved in and ended up openings an account after speaking with the lovely gentleman on the phone. Very honest and provided the right information to make me want to join”
“I love the fact that Octopus Energy provide a telephone number, which when you ring you can speak to a human within a couple of minutes. Staff are friendly and not robotic. Had to switch from British Gas as they don't provide any telephone numbers only a webchat which I had to wait 20 minutes for someone to connect to and even then I had to keep repeating myself. The bonus is that Octopus Energy are also cheaper than British Gas for both gas and electricity.”
“Ross answered my question about reading smart meters and also logged authorisation for me to act as my mothers proxy in future as she is 87 years old. Very helpful and easy to talk to.”
“I never do this, but I was dreading having to sort out these utility issues, having not done anything like this for ages. Sammy was brilliant and made it all much easier than I expected. She was super patient, explained everything really clearly, and removed the stress from the situation entirely. Much appreciated!”
“In these days of technology and apps on phones and internet, Octopus are always at the other end of the phone, to answer and deal with our queries and anxieties and resolve the problems quickly and efficiently-and then confirm your requirments in writing or email.”
“On first contact with Octopus, Mollie was very helpful and friendly. She was really knowledgeable and gave excellent customer service. I’m very happy so far”
“Lauren at Octopus Energy was very amazing today. She was in high spirits which lifted my spirit and she helped me very quickly. I was delighted. Thank you Lauren I hope I speak to you again next time.”
