“Zaid Was very helpfully and friendly, sorted out my account as there a few stuff missing an incorrect.
Zaid was very enthusiastic, polite and Professional .”
“My wife accidentally put in wrong meter readings which would have given us a very large bill, so i put new meter readings in and gave Octopus a ring and spoke to a lovely lady called Beth who looked at my account and resolved the issue, also they answered the phone very quickly which is unusual this day and age, anyway thanks again Beth as it was a bit of a worry until i spoke to you.”
“I am a new customer switching from another supplier
So happy because all my queries were answered and the form for payg was set to me immediately
Dexter is a customer service orriented
Thank you”
“A family member recently passed, and I'm in the process of notifying their various accounts. It's not been an easy process so far, to say the least. I rang Octopus today, expecting it to be a long, difficult call. I got through immediately to Tayla. She was kind and helpful, making the process as easy as possible. I can't speak more highly of the customer service I've received from Tayla at Octopus in this difficult time. Many thanks.”
“Refreshing to deal with large company who actually answer youfcemails in sometimes less than 24 hours. I know I am 1 customer in millions , but these folk make you feel like you are one of the only customers they have.
Just one word sums this firm up...Brilliant!”
