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Octopus energy Reviews

4.4 Rating 9,863 Reviews
85 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
90
Anonymous
Anonymous  // 01/01/2019
Areeba couldn't have been more helpful, a credit to the Octopus organisation!
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Posted 9 months ago
The customer service representative was informative, polite and explained clearly my next steps. It was a pleasant welcoming experience and the best telephone interaction I have had with Octopus. Thank you.
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Posted 9 months ago
Great customer service, Eloise was very friendly and helpful
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Posted 9 months ago
Emily was super helpful in sorting my query, she solved my problem in 5 minutes and was very pleasant to speak to - thanks so much!
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Posted 9 months ago
Answered my questiond put my mind at rest
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Posted 9 months ago
By resolving the issue we had in a polite, efficient and clear way. We had help from Nia who was excellent to escalate and review our issue.
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Posted 9 months ago
Thank you Lauryn for sorting out my two property dilemma with my app.
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Posted 9 months ago
I had @£1000 suddenly added to my bill. It was investigated and they realised the mistake, removed the £1000 and gave me a £40 credit, great service.
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Posted 9 months ago
Mark was very helpful and has put me on a new cheaper tariff I found him very helpful
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Posted 9 months ago
Kieran was very helpful. Thank you Kieran!
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Posted 9 months ago
Felicity has reassured me with understanding the outcome.Ive found all your staff to be very helpful.Thanking you .
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Posted 9 months ago
Great customer service! Kieran was super nice
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Posted 9 months ago
Very easy transfer by polite and efficient lady at Octopus energy.
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Posted 9 months ago
100% in all, thank you very much.
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Posted 9 months ago
Best energy supplier I ever had ! Amazing customer service!
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Posted 9 months ago
Simple really. They responded. Quickly. With a human not a robot. And the response was useful. End of.
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Posted 9 months ago
Great company with very helpful real people to talk to. So much better than AI, Bots or chat. Good value and too 👍👍
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Posted 9 months ago
Kieran was so helpful and patient with me and helped me set up my account quickly and easily!
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Posted 9 months ago
Quickly answered my call and uzair the guy I talked with such a friendly person. I able to understand him. He solved my problem and patiently answered my questions. Great job.
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Posted 9 months ago
Gemma sorted my problem straight away
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Posted 9 months ago
Octopus energy is rated 4.4 based on 9,863 reviews