“After my husband passed away i e-mailed octopus to reduce my direct debit payment. Britney responded quickly and agreed that I should be able to reduce my payment by a third, with possible scope to reduce further. The response was quick and effortless. Well done.”
“I rang regarding a fixed contract wasn't sure when it ran out, spoke to a Jay Bradbury who was very helpful advised me when my current contact ran out and advised when to call again regarding another fixed contract”
“Was in the process of switching to Octopus on line but had some questions so rang them .TOM answered all my queries , was very patient and did the switch for us on the phone .
This took our anxieties away and everything worked .
First class service , thanks Tom .”
“Kainaat , the advisor who has just helped me switch over to Octopus energy was really helpful and professional. Great customer service was provided from the start to the end of the call !”
“I called because my direct debit was about to be increased following an Octopus payment review. I accept that the revised amount was accurate but had reduced my direct debit in April because a historic balance had built up on the account that I was looking to claw back. After discussion with Lauren it was clear that Octopus are flexible. We agreed to increase the direct debt to a round sum at the level recommended but that the balance on the account would be refunded.”
“Niall was extremely helpful at resolving a billing issue for us: he explained the issue clearly, worked through our options in terms of managing our account, and listened to our concerns about how the issue had impacted us.”
“One of the most helpful staff I have ever spoken to .she picked up the issue very efficiently after me trying to figure out where is the problem she is quite decent as well and understanding”
“Octopus 's Customer Service people have consistently replied to my enquiries and difficulties with exemplary courtesy and helpful direction. Jamie-Leigh has been exceptionally focussed with regard to my latest bill difficulty and I am very grateful.
Shirley Burch”
“I spoke to a guy named Aadam who was extremely helpful and went through everything very clearly. Impressed by the speed at which the call was answered and that there was minimal AI nonsense. Top guy and top service.”
