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Octopus energy Reviews

4.4 Rating 9,898 Reviews
85 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
90
Anonymous
Anonymous  // 01/01/2019
They are a very friendly when helping and very easy to understand especially pete s
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Posted 1 year ago
Beth was really helpful this morning,on the phone.Hopefully plain sailing now,with our new account.Thankyou.
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Posted 1 year ago
Very friendly, helpful and professional. Very refreshing when calling any customer services nowadays. Thanks
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Posted 1 year ago
Tom was very helpful as a first time buyer he made it easy to switch & set up.
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Posted 1 year ago
I called Octopus Energy today to set up an account with them. I was helped by Radhika; she was very helpful and friendly. She assisted in signing me up in a few minutes.
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Posted 1 year ago
Switching from British Gas to Octopus Energy as of 30th June 2025, there call service was top notch, miles better than what i had before, easy to understand and friendly, i already feel like a weight has been lifted moving today :)
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Posted 1 year ago
Questions and transactions quickly completed
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Posted 1 year ago
Extremely helpful and informative over the phone!
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Posted 1 year ago
Called this morning and spoke to Britney. Excellent service from her.
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Posted 1 year ago
Excellent call with Tom when I requested to be signed up to Octopus. Answered all my questions and nothing a problem to him. Very efficient service. Thanks.
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Posted 1 year ago
I spoke with Tom and I answered all his questions. This meant I could set up a switch from OVO. I had already switched online for our home address, with Direct Debit from my wife. This information seems not to be in Octopus's system so I will have to ring someone else.
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Posted 1 year ago
The person I spoke to, Kai, was very helpful and pleasant. He made switching seem so easy.
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Posted 1 year ago
I have been very impressed with Octopus during my recent house move and Jamie-Leigh especially was very helpful.
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Posted 1 year ago
Gentleman I spoke to was an absolute star, explained everything so simply and made it an easy call!!
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Posted 1 year ago
I spoke to Thomas we had a short call he handled the call very professionally and quickly, we are new customers and he set up us fast, well done. Feel free to use this note in your marketing Best wishes James & Tatiana Tanner Sustainability consultants
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Posted 1 year ago
I recently had a call with Zaid regarding my gas and electricity bills, and he was absolutely fantastic. What could have been a stressful situation was made so much easier thanks to his clear communication and helpfulness. He patiently walked me through everything and made sure I understood every step. Couldn't have asked for better help!
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Posted 1 year ago
Zac was very helpful and certainly knew his stuff, in stark contrast to OVO! He's arranged for us to switch from OVO to Octopus although OVO are now being difficult even though we've cleared the outstanding debt which was caused by OVO in the first place. Thank you Zac.
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Posted 1 year ago
Dexter has been very helpful, patient and knowledgeable. I really appreciated his guidance and expertise in helping me choose the right tariff for me.
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Posted 1 year ago
My call was answered promptly. Emily was very personable, helpful and informative. Thank you
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Posted 1 year ago
Areeba was brilliant at explaining the process to change Octopus, was very reassuring as I an a bit of a dinosaur with technology. She covered everything. I couldn’t believe how seamless the process was.
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Posted 1 year ago
Octopus energy is rated 4.4 based on 9,898 reviews