“I recently had a call with Zaid regarding my gas and electricity bills, and he was absolutely fantastic. What could have been a stressful situation was made so much easier thanks to his clear communication and helpfulness. He patiently walked me through everything and made sure I understood every step. Couldn't have asked for better help!”
“Zac was very helpful and certainly knew his stuff, in stark contrast to OVO!
He's arranged for us to switch from OVO to Octopus although OVO are now being difficult even though we've cleared the outstanding debt which was caused by OVO in the first place.
Thank you Zac.”
“Dexter has been very helpful, patient and knowledgeable. I really appreciated his guidance and expertise in helping me choose the right tariff for me.”
“Areeba was brilliant at explaining the process to change Octopus, was very reassuring as I an a bit of a dinosaur with technology. She covered everything. I couldn’t believe how seamless the process was.”
“5 Stars – Seamless Switch and Outstanding Customer Service
I recently switched my energy supplier to Octopus Energy, and I couldn’t be happier with the experience. The entire process was smooth, stress-free, and incredibly efficient.
A special shoutout to Emily, who was absolutely fantastic throughout. She guided me through the switch with clarity and care, answered all my questions promptly, and made sure everything was handled quickly and professionally. It’s rare to receive such personal and attentive service these days, but Emily made me feel genuinely valued as a customer.
It’s clear that Octopus Energy prioritises transparency, customer service, and ease of use. I’m already noticing the benefits and feel confident I’ve made the right choice.
Highly recommend to anyone thinking about making the switch!”
“Sammy made me smile today. I gave her 2 big issues to deal with, but she listened well and understood my concerns. She was thorougher in her investigation and before we knew it we had a plan of action. With clear instructions on what to do , I soon managed to calculate our new direct debit and we are planning to reduce our credit. Plus return 2 photos to prove we have no gas meter. Thank Sammy.”
“The rep listened to the issue, understood it and resolved it quickly. No muss, fuss or coconuts.
12/10 service.
Superb service from beginning to end.”
“Emily was extremely helpful and answered all my questions in a clear and understanding way, very polite and friendly and sorted everything out for me”
“I wanted to switch to a company with lower standing charges, Zaid was very helpful running through unit charges and standing charges for both fixed and flexible tariffs and was happy to repeat the information. Between my gas and electric standing charges I will save £2.61 per week.”
“Beth helped me during a difficult time of switching my current service with octopus to a new property. The issue was with another energy company not allowing the transfer to go through, Beth was helpful and reassuring and this is why I remain with Octopus, the customer service is outmatched!”
