“Honestly, Octopus Energy has been a shining light during the stressful international move from the US to the UK. Their phone agents the last couple of weeks, especially Carys today, have been attentive, kind, and patient while we navigate the differences and acclimate to our new lives in Scotland. We look forward to receiving their utility services and know that we are in good hands. They have been nothing but understanding with our switches from another carrier back and forth to Octopus.”
“The process of moving our account back to Octopus, after moving house was straight forward and simple. Radhika explained everything very clearly and when the noise from her office/call centre became too loud, she thoughtfully moved to a quieter location so we could hear each other. Octopus's reputation for good customer service was reinforced during a relatively short telephone call.”
“Octopus Energy are a breath of fresh air in an industry that has been long overdue for a shake up. Simple to switch my business account with Connor, who was very easy to communicate with, & was clear, concise & on the ball.
(Octopus leadership team: Please do not consider moving to an AI interface)!”
“Hassan dealt brilliantly with the 68 year old dinosaur. Gave sound advice and made it very easy to change providers. Thank you so much for your friendliness, knowledge and patience. Thanks”
“We discovered Octopus energy provided a competitive rate in our area on localenergyprices.co.uk
It was lovley to speak to a human on the line rather than AI. Joshua dealt with our concerns, and listened attentively to our request which were twofold. He alleviated our worries and managed the entire switch swiftly. The rates are simple and transparent to understand. He mentioned the rates will change in October (2% rise) which helped us opt for the fixed rate.
We were delighted with the service provided today.
Thank you.”
“Spoke with Connor regarding switching supplier to Octopus. Connor gave me a full explanation regarding the switch which was completed in a couple of minutes to my complete satisfaction. He was professional but also very friendly, helpful and efficient.”
“Beth who i spoke to was incredibly helpful and patient while assisting me with my inquiry. She went above and beyond to understand my issue and offered clear solutions. Her friendly demeanor and willingness to help were truly appreciated. Thanks to Beth, my problem was resolved quickly and efficiently!”
