“I contacted Octopus Energy on 20th June. The person who dealt with my problem was very helpful and polite and sorted the problem efficiently .Thank you,just sorry I didn't get his name.”
“I spoke with Dexter who facilitated my switch to Octopus over the phone. Dexter was helpful, polite and knowledgeable about Octopus' smart tariffs. The switch has now been complete, thank you Dexter.
My only key disappointment though, not with Dexter I hasten to add, is that my solar batteries (Triple Power) aren't deemed compatible with Octopus systems such that I'm unable to move onto the Intelligent Flux tarriff! I really hope Octopus that you widen their range of compatible batteries asap as there are so many popular ones on the market in the UK”
“I can't speak for the supply of my electricity yet as that hasn't begun...however, I was happy with the initial contact with the company because Zaid the call handler was most helpful and patient.”
“I joined Octopus a few days ago
Thomas the call handler was marvellous
very patient,very informative
and listened to any of my enquiries and explained in detail
Thankyou Thomas for being polite and professional”
“I phoned customer service to check a new fixed tariff for the coming year. My call was answered almost immediately. Spoke to a very helpful guy called Pete who talked me through my options. Will switch as he suggested. 😊”
“Joshua was very helpful (despite my ramblings about numerous topics) and although it’s now towards the end of June - I have made the transfer to Octopus Energy. Interestingly Scottish Power emailed me within two hours of authorising my switch and even called me on Saturday morning… 🤣👋
My app and online account have all been set up - straightforward with no faffing about!”
“1 year fixed deal coming to an end notified of this by email needed to arrange another 1 year fixed for certainty phoned & spoke to a lady called Britney who was most helpful; waiting time to speak to Britney was probably longer than the time it took her to set it all up”
“I phoned today and spoke to Sam. I had a query about my new gas smart meter and he patiently waited for me to get to the meter cupboard and talk me through what I thought was a problem. He was so reassuring and promised to email me information on how to read it myself. He was so clear and I only asked him once to repeat himself as I am deaf. A lovely guy. I wish everyone I spoke to on the phone was as clear and patient as he is.”
“Absolutely seamless experience - I asked about tariffs specific to my situation (now and future) and Zaid took me through all the detail, steps required and what happens next. Answered all my questions and some I hadn't thought of. One very happy new customer. Thanks Zaid - a real brand ambassador.”
“Just switched to a car which is compatible with intelligent octopus go (IO). I wasn't sure how to configure my charger alongside the car and IO. The octopus team quickly gave me a few pointers to get things working.”
