“I had some confusion regarding my energy bills and had to call customer care for rectification. Niall was very helpful and answered all of my questions, taking time to explain all the details. He also provided me with post-call instructions via email on steps to take to make sure I don’t run into more confusion. 10/10 customer care. I’ll always recommend Octopus energy!”
“I rang just after 9am this morning the call was answered very quickly, I spoke to Joseph as I couldn't read my gas meter . Joseph sorted the problem out very quickly without rushing me. As well as doing that he advised me to send photo of my meters to the email address, so hopefully that will go to someone who can solve that problem quickly and efficiently as Joseph.”
“As always Octopus consistently provides excellent service. I spoke to Ross about my bill.. no hassle, no issues he is empowered to resolve it so I’m not transferred to different departments. Excellent again and thank you Ross, so lovely to speak to!”
“Phoned Octopus energy for the first time and expected the language barrier that most foreign call centres bring , but no ! To my amazement I got straight through to Sam , she was fantastic as I had a fair bit to do to our account and she also set up an appointment to get a fresh smart meter installed , Sam went way beyond my expectations and nothing was a problem ( thanks Sam ) I wish some of the bigger companies could have customer friendly call centres like Octopus , 10 out of 10”
