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Octopus energy Reviews

4.4 Rating 9,898 Reviews
85 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
90
Anonymous
Anonymous  // 01/01/2019
Brilliant service - quick and easy. I spoke to someone called Tom who solved my issue within minutes.
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Posted 1 year ago
They answered the phone promptly, were extremely helpful in my enquires and made me feel a valued customer. Well done George. Thank you
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Posted 1 year ago
Excellent service
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Posted 1 year ago
Sammy was great, very helpful and knew her product - well done Sammy Good to know that customer service works with Octopus - keep p the good work Thank you
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Posted 1 year ago
Niall answered all my queries in a fast - efficient and friendly manner.
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Posted 1 year ago
Niall answered all my queries in a fast - efficient and friendly manner.
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Posted 1 year ago
Thomas was really helpful and patient, explaining quite complicated aspects of energy pricing perfectly to myself, a first time buyer.
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Posted 1 year ago
Hopefully Shaub has sorted out my tariff
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Posted 1 year ago
Zaid helped me so much , quick change over from Scottish Power easy , great customer service
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Posted 1 year ago
Call answered in three seconds. Exceptional advisor talked me through my options in plain English which helped me choose my most economical deal. Couldn’t be happier with my energy supplier and the advisor.
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Posted 1 year ago
Flagship fitted solar panels on my rented accommodation. I was unsure regarding how I would benefit from them as I didn't understand the figures. I spoke to Leila H who explained the breakdown of the figures in a way I could relate to. Many thanks Leila H
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Posted 1 year ago
Joy knew exactly what what the issue was and fixed it remotely with no hassles.
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Posted 1 year ago
The person I spoke to was friendly and helpful. My query was dealt with quickly and my account set up immediately.
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Posted 1 year ago
Simple and easy switch, straight to the point from a friendly guide who was helpfu.
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Posted 1 year ago
Octopus really have a different kind of customer service compared to other energy companies. They consistently treat customers like regular human beings, and don’t hide behind rigid company processes. There’s something refreshingly different about them, and it’s not just superficial… Just spoke with George who was a good example of this…
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Posted 1 year ago
Terry, Tom, and Teej. Three legends all beginning with T who have provided me with friendly, courteous and helpful customer service. Lovely stuff.
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Posted 1 year ago
Mollie was great, fast, efficient and easy to deal with, made the switch effortlessly. 100% would recommend!
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Posted 1 year ago
The person I spoke to was very understanding and polite.
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Posted 1 year ago
Lauryn, was very helpful and relaxed. We sorted the problem and all is good!
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Posted 1 year ago
Pete S (COV10j was incredibly helpful and gave me the confidence that the issue I have will get sorted soon. He was cheerful and this was reflected in the assurance ghat he gave. I am looking forward to speaking to him again soon
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Posted 1 year ago
Octopus energy is rated 4.4 based on 9,898 reviews