“Just switched over to Octopus and spoke to Aadam. He was superb to deal with and explained everything clearly and made sure I understood the tariff clearly. Thumbs up.”
“Thomas was very helpful, got me up and running and made it feel easy to get my utilities set up. Explained everything thoroughly and clearly and made sure I understood what was going to happen going forward with my meter being switched to a smart meter.”
“Honestly, Octopus Energy has been a shining light during the stressful international move from the US to the UK. Their phone agents the last couple of weeks, especially Carys today, have been attentive, kind, and patient while we navigate the differences and acclimate to our new lives in Scotland. We look forward to receiving their utility services and know that we are in good hands. They have been nothing but understanding with our switches from another carrier back and forth to Octopus.”
“The process of moving our account back to Octopus, after moving house was straight forward and simple. Radhika explained everything very clearly and when the noise from her office/call centre became too loud, she thoughtfully moved to a quieter location so we could hear each other. Octopus's reputation for good customer service was reinforced during a relatively short telephone call.”
“Octopus Energy are a breath of fresh air in an industry that has been long overdue for a shake up. Simple to switch my business account with Connor, who was very easy to communicate with, & was clear, concise & on the ball.
(Octopus leadership team: Please do not consider moving to an AI interface)!”
“Hassan dealt brilliantly with the 68 year old dinosaur. Gave sound advice and made it very easy to change providers. Thank you so much for your friendliness, knowledge and patience. Thanks”
“We discovered Octopus energy provided a competitive rate in our area on localenergyprices.co.uk
It was lovley to speak to a human on the line rather than AI. Joshua dealt with our concerns, and listened attentively to our request which were twofold. He alleviated our worries and managed the entire switch swiftly. The rates are simple and transparent to understand. He mentioned the rates will change in October (2% rise) which helped us opt for the fixed rate.
We were delighted with the service provided today.
Thank you.”
