“Very well informed of what they offer, nothing was too much effort.
Thomas found out about things I can looking in the future.
I feel very reassured.”
“Dear Nat let me start by saying that I was answered fairly quickly and the lady was helpful .She sent me a copy of past bills and at the end it appears im over £90.00 pounds in debit to you. I do feel however as the gas readings which I have faithfully sent each month-my meter is too far from your reading machine- there have been inaccuracies in your charging. As the fault lies with Octopus am I due any compensation. Thank you L Geddes”
“Garima Kumar was exeptionally professional, helpful and patient. She took the time to deal with all my queries in detail without rushing me - 5 star service! Thank you.”
“Sammy was great, very helpful and knew her product - well done Sammy
Good to know that customer service works with Octopus - keep p the good work
Thank you”
“Call answered in three seconds. Exceptional advisor talked me through my options in plain English which helped me choose my most economical deal. Couldn’t be happier with my energy supplier and the advisor.”
“Flagship fitted solar panels on my rented accommodation. I was unsure regarding how I would benefit from them as I didn't understand the figures. I spoke to Leila H who explained the breakdown of the figures in a way I could relate to. Many thanks Leila H”
“Octopus really have a different kind of customer service compared to other energy companies. They consistently treat customers like regular human beings, and don’t hide behind rigid company processes. There’s something refreshingly different about them, and it’s not just superficial… Just spoke with George who was a good example of this…”
