“Pete S (COV10j was incredibly helpful and gave me the confidence that the issue I have will get sorted soon. He was cheerful and this was reflected in the assurance ghat he gave. I am looking forward to speaking to him again soon”
“Thankyou Sammy for your patience talking to you was very easy and you dealt with my Questions with clarity.my husband is now a customer of octopus š and hoping to experience an easy transfer from his previous supplier.”
“I would recommend and rate Octopus energy customer services at 100% / I was dealt with very professionally and all the information that I required was available and explained perfectly, the young man on the phone was very polite and very efficient, Thankyou for your help with every aspect of my switch.”
“Phoned up to discuss a switch and went through to a lovely advisor called Alaan, he explained everything perfectly and was very patient with me. He was also very friendly and informative. There was also no phone options and I got through in under a minute so very happy! I get worried when companies have bad customer service lines, as it makes me want to not discuss things over the phone, and I end up avoiding them all together. Glad I switched and know octopus got my back if I need to dicuss anything in the future šš”
“I am 77 and live on a pension so money is tight. i heard that energy costs are going up and so I spoke to a RACHAEL at your offices and she was EXTREMELY helpful, polite and understanding. She explained which tarif I was on and suggested one that would suit me better. She altered it for me. I am very pleased with your company and the way that she dealt with my concern.”
