“Ross answered my question about reading smart meters and also logged authorisation for me to act as my mothers proxy in future as she is 87 years old. Very helpful and easy to talk to.”
“I never do this, but I was dreading having to sort out these utility issues, having not done anything like this for ages. Sammy was brilliant and made it all much easier than I expected. She was super patient, explained everything really clearly, and removed the stress from the situation entirely. Much appreciated!”
“In these days of technology and apps on phones and internet, Octopus are always at the other end of the phone, to answer and deal with our queries and anxieties and resolve the problems quickly and efficiently-and then confirm your requirments in writing or email.”
“On first contact with Octopus, Mollie was very helpful and friendly. She was really knowledgeable and gave excellent customer service. I’m very happy so far”
“Lauren at Octopus Energy was very amazing today. She was in high spirits which lifted my spirit and she helped me very quickly. I was delighted. Thank you Lauren I hope I speak to you again next time.”
“I signed up to Octopus Energy today, I spoke to Uzair and he was so helpful and knowledgeable. He put me at ease with my choice of tarrif and I'm very happy with all the help Uzair gave me. Thank you Uzair👌”
“As an existing Octupus customer I had an enquiry re EV plans due to the imminent purchase of our first Electric Vehicle.
Emily was really helpful and explained my options and the process.
Great service, thanks Emily.”
“Mo was very helpful, friendly and approachable in talking through options after I'd been struggling to understand doing this online.
He's an asset to the team and I really appreciate his calm and patient nature”
