“Shuab was wonderful. Really polite, friendly and patient :) I came off the call with a smile on my face which you don't often experience these days after calling a customer service call centre sadly!!
Thanks again Shuab - you're a credit to Octopus :)”
“Cary’s was very helpful even though I didn’t understand to begin with but she was very patient and explained everything.
Thank you Cary’s you put my mind at rest ! 🙂”
“Had a fabulous and productive call with Eloise today. Switch my tariffs in no time. That was great considering the amount of work needed to couple Solar, Batteries, EV and heat pump into the best for my circumstances. Have always been impressed with octopus and my faith in them only grows.”
“Octopus obtained my bank details from me under false pretenses, as i asked for refund, as few hundred pounds in credit , into my bank account, this never happened, when complaining, management told me a direct debit had been set up using my bank details without my knowledge or consent (I pay standing order) . Management and call handlers lie repeatedly, and still no refund. Corrupt company avoid”
“Called Octopus, my call was answered by Ross in a matter of a few seconds. I have a fixed rate tariff on both gas and electricity. I wanted to know if there was a cheaper tariff available. Ross looked for me and said that there was a slightly cheaper gas tariff. So he put us on this slightly cheaper tariff and everything was done and dusted within a couple of minutes. Super efficient.”
“My call was answered very quickly and with relatively little preamble which is always good The lady who answered my call didn’t give her name ( which I think is always good to do) but she actively listened to my query, and was most helpful in answering it. Her telephone manner was extremely good being both warm and friendly. As someone with a background in customer care, I’d say it was almost exemplary. A good company to deal with.”
“I was worried as I had to pay my other bills also, so rang Octopus and spoke to Natasha who looked at my usage etc and reduced my monthly bill. I am happy my money worries are now less. Thank you Octopus.”
“Very well informed of what they offer, nothing was too much effort.
Thomas found out about things I can looking in the future.
I feel very reassured.”
“Dear Nat let me start by saying that I was answered fairly quickly and the lady was helpful .She sent me a copy of past bills and at the end it appears im over £90.00 pounds in debit to you. I do feel however as the gas readings which I have faithfully sent each month-my meter is too far from your reading machine- there have been inaccuracies in your charging. As the fault lies with Octopus am I due any compensation. Thank you L Geddes”
“Garima Kumar was exeptionally professional, helpful and patient. She took the time to deal with all my queries in detail without rushing me - 5 star service! Thank you.”
