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Octopus energy Reviews

4.4 Rating 9,670 Reviews
85 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
90
Anonymous
Anonymous  // 01/01/2019
100% in all, thank you very much.
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Posted 6 months ago
Best energy supplier I ever had ! Amazing customer service!
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Posted 6 months ago
Simple really. They responded. Quickly. With a human not a robot. And the response was useful. End of.
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Posted 6 months ago
Great company with very helpful real people to talk to. So much better than AI, Bots or chat. Good value and too 👍👍
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Posted 6 months ago
Kieran was so helpful and patient with me and helped me set up my account quickly and easily!
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Posted 6 months ago
Quickly answered my call and uzair the guy I talked with such a friendly person. I able to understand him. He solved my problem and patiently answered my questions. Great job.
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Posted 6 months ago
Gemma sorted my problem straight away
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Posted 6 months ago
Easy to deal with, friendly staff and more than happy with the service. Thank you
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Posted 6 months ago
Rang to change my direct debit payment, Joe was helpful and pleasant
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Posted 6 months ago
Very professional staff and onboarding process and love their website. wonderful design and easy navigation!
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Posted 6 months ago
quickly answererd my call in the morning - all my questions were sufficiantly answered and explained.
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Posted 6 months ago
Great, helpful customer service and advice
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Posted 6 months ago
Excellent services
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Posted 6 months ago
Adam was helpful and friendly and I was able to understand him
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Posted 6 months ago
Kainaat was ever so helpful and knowledgeable. She was also very patient as we spent a long time discussing the best options
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Posted 6 months ago
I sent an email to you about smart meters and about something I did not understand.I received emails from a lady called Grace. Her emails were very polite and very helpful and put my mind at rest completely. She also replied to them very quickly. All i can say is " well done Grace! ".
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Posted 6 months ago
Excellent customer service and my issue was dealt with and resolved very quickly.
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Posted 6 months ago
Thank you Sidra for making my tariff change so straightforward and explaining everything in a easy to understand way.
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Posted 6 months ago
I rang to find out the best tariffs to have following installation of solar panels and an air source heat pump. I spoke with Pete S who was excellent…he was able to fully clarify details of the different tariffs and recommend the most suitable for my requirements. Pete was very knowledgeable,efficient, positive and a friendly manner - and also stressed how I could get back to him if I have any further questions or need more help
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Posted 6 months ago
Niacin customer support has been outstanding after two years of pain she sorted in in 2 weeks - wish we had more like her
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Posted 6 months ago
Octopus energy is rated 4.4 based on 9,670 reviews