“Hi, octopus ,we had great customer service from Brad & Tom so far in trying to switch us over to you from british gas.
They have been brilliant and can't wait to be with you.
Thank you
Micheala & Martin”
“I can't thank Zak P enough for guiding me through the whole process of installing a new meter to a new build.
He was polite, friendly and professional. Made the whole process simple , it took no time at all and he made sure I was happy with everything discussed.
Many thanks to Zak and he is a credit to the company.”
“I love being able to reach someone directly who had the ability to help me get our new service started with ease. Kieran was kind and efficient and made it an easy process!”
“Spoke to Joseph Reader about my smart meter appointment was extremely helpful and knowledgeable
Reassured me and confirmed all had been booked
It’s a pleasure to deal with the octopus team”
“The cause of my complaint was quickly understood, sympathetically handled, and rectified by the call-handler, such that I felt it was only right to actually write a review on this website - something I would never usually do. Diolch yn fawr iawn, Garima Kumar.”
“Thomas was very helpful and knowledgeable about my options and promptly emailed me with the information
I am now looking further into which company I will go with”
“I had some issues switching from another provider to Octopus Energy (nothing major) so I called customer services.
Thomas was very helpful and professional and he solved my problem in seconds.
I must say, he was amazing!
Great experience.”
“Just got my new 12 months fixed off octopus. Was on a 15 month and it was cheaper than the 12 months cap with a 7% off the price cap. My bills should be lower not higher. Its a disgusting Disgrace”
“I was happy with your representative, Joe because I received an update on both meter readings promptly.
Also, I am happy with Octopus energy because at the moment I am on the cheapest tariff which is an added bonus.”
“Raiyan was super helpful and very friendly! It’s the first time I’ve had to set up anything like this and everything felt easy with Raiyan’s help and guidance and, most importantly, patience.
Thank you Raiyan!”
