“Refreshing to deal with large company who actually answer youfcemails in sometimes less than 24 hours. I know I am 1 customer in millions , but these folk make you feel like you are one of the only customers they have.
Just one word sums this firm up...Brilliant!”
“Uzair was brilliant and resolved the minor issue that put my switch to Octopus on hold in no time and was very clear and to the point while being polite.”
“A lady called Toni helped me to change from British Gas to Octopus Energy. She was very friendly and helpful. I look forward to starting on a new service with them.”
“The staff( Tom)was so helpful. He gave me clear picture of understanding how Octopus works. Every thing i wanted to know. He was so welcoming. Bless him.”
“My call was answered within 2 minutes, even though it was close to 5pm. I was expecting to a much longer wait.
I Spoke to a really friendly CS member Thomas, he was very knowledgeable and understanding, even when given lots of information very quickly (Sorry Thomas). He managed to advise on all the different tariffs (maybe he could explain them to a certain individual hehe) and the advantages and disadvantages of each one.
His knowledge and understanding of the older smart meter made it easy to find and provide the information he needed.
He went out of his way to ensure I understood what could happen on the day of the switch and what I would need to do if there were any issues because the change was going through over the weekend.
The whole process of going through the switching process was effortless.
The reviews I've heard from 'real' customers on radio adverts was well deserved, and I feel they are honest and true.
Hopefully the rest of my experience will be as seamless.”
