“The phone was answered quickly and I spoke to George who was polite and very helpful. He answered my questions straight away and put my mind at rest.”
“I've just moved my Gas and Electric to Octopus from OVO as |I only hear good things about Octopus. I would like to thank Zaid for his great customer service skills and knowledge of your product it makes a phone call pleasurable and much less stressful. I look forward to dealing with Octopus.”
“Octopus were able to resolve issues relating to our current tarrif ending - I had previously contacted them but unfortunately thd previous consultant did not follow through on agreed actions.”
“Today a lovely lady Britney was able to resolve an outstanding issue that had been hanging over me for the past few weeks.
After several unpleasant emails and two telephone conversations Britney resolved the situation in 5 minutes and I am very greatful.
She has restored my faith in Octopus in one quick call. Many thanks Britney!”
“hi
i have just spoken to Hazel, about a query i had about my account .
she was extremely helpful and good of how she explained to me how my account worked .
so well done Hazel :-)”
“Lauryn quickly answered my call. She was friendly. And dealt with the issue efficiently. Explaining the reasons for the issue. Due to the change in Octopus Go card system. It deleted the joint account bank details and for some reason went back to taking debits from one of my other bank accounts for 3 months. Lauryn made sure the direct debit is coming from our joint account. This was sorted out quickly.”
“I rang the customer service team yesterday as I was in credit by a fair amount . Octopus had already contacted us to reduce our payments but as we have just moved house we felt a bit extra would pay help pay for other things. Joy was friendly and really helpful in refunding us £350. No fuss, quick and efficient . Thank you Joy 😊”
“On the whole Octopus energy are a good company and customers are able to fix their direct debit payments.
However, every year I have the same problem with them emailing me to say they've reviewed my consumption and are putting my payments up!
It's July, I'm £84 in credit, but apparently I need to pay £15 more each month!
Their own graph shows that I should be barely in credit at this time of year.
I had the same issue last year.
Octopus need to review the way they decide on increased payments when they are not based on facts!”
