“On the whole Octopus energy are a good company and customers are able to fix their direct debit payments.
However, every year I have the same problem with them emailing me to say they've reviewed my consumption and are putting my payments up!
It's July, I'm £84 in credit, but apparently I need to pay £15 more each month!
Their own graph shows that I should be barely in credit at this time of year.
I had the same issue last year.
Octopus need to review the way they decide on increased payments when they are not based on facts!”
“First time contacting Octopus, as I'd bought a property and the seller used Octopus when she owned the property,so continued for ease.
My call was answered within minutes and Emily was extremely helpful in answering my questions and setting up my account. She also advised when to set up the payment as my tenant hasn't yet moved in and the property is currently empty.
I'd heard the adverts on the radio and I was a bit sceptical of all the positive comments, but I can safely say this was the most positive experience I've had in a long time with a utility company.
Very happy with response.”
“Sharna was really helpful and clear, and explained everything. It was easy to go through the questions and to request the switch from old energy provider, I am so glad I made the decision to change!”
“I have made the mistake of having solar panels installed by Octopus Energy. A 2 day job is going to take nearly 2 months. They started the job on time, but when things started to go wrong they stopped the work and told me they weren't coming back for nearly 6 weeks. I have 5 out of 14 working panels which are proving to be far less efficient than advertised, apparently they don't like the heat! There is also a large pile of neatly stacked waste sitting at the front of my house. I'm losing money and I've totally lost any faith I had in the company. I believe that once you have a problem which is likely to result in negative reviews they put you on the back burner, safe in the knowledge that it won't get any worse for them.”
“We switched to Octopus Energy today.
The representative who helped us, Zaid, was very helpful, efficient, and friendly.
The process went smoothly and quickly.”
“No sooner has the holding music begun than Jay answered the call. I am moving house so needed to alert Octopus about my date for leaving my present address and the new address where I wish to start my new octopus account.
I expected a lengthy and complex call but in just over 4 minutes my request was dealt with and I have had emails to confirm the details.
This is great customer service and, as I said to Jay, the commercials I hear on Classic FM regularly are proved to be true
Thank you”
“Ian Jones (EV Electrician) came to install our new wall charger and provided us with a stand out service.
From the outset he was incredibly friendly and easy to talk to. He went above and beyond to not only ensure the wall charger was properly installed as neatly as possible, but he also took the time to ensure our cabling in the fuse/ meter box was up to date and tidy.
We are incredibly happy with the service all thanks to Ian and his top tier service.
Thanks Ian!”
“They ensure you don't need to worry about anything. Everything is in clear and concise language and even if there is an issue - that is resolved in a quick and efficient manner.”
“Switching supplier can be daunting, but Thomas ( Tom) has made it so easy
.Extremely knowlegable , and helpful, Phone answered very quickly , not put on hold for ages .
I amso impressed with the service I received, customer service and support, feel relieved we looked at coming to Octopus...Thank you Tom.”
“I had a very productive conversation with Tom today. He listened to my request and dealt with it promptly and went out of his way to make life easier for myself by requesting a new meter.
Thank You
Grace”
“Hazel was helpful and friendly. I wanted to change supplier to Octopus. Her information was succinct and clear. It makes a business that is a bit scary at times for the customer seem quite easy and unproblematic.”
