“Emily was extremely helpful and answered all my questions in a clear and understanding way, very polite and friendly and sorted everything out for me”
“I wanted to switch to a company with lower standing charges, Zaid was very helpful running through unit charges and standing charges for both fixed and flexible tariffs and was happy to repeat the information. Between my gas and electric standing charges I will save £2.61 per week.”
“Beth helped me during a difficult time of switching my current service with octopus to a new property. The issue was with another energy company not allowing the transfer to go through, Beth was helpful and reassuring and this is why I remain with Octopus, the customer service is outmatched!”
“Handled my query quickly and effectively. Jay Bradbury dealt with my call, he was polite, friendly and explained clearly and simply the available alternatives for me.
Very professional service. Thank You.”
“After losing a significant amount of money to a crypto scam, I was devastated and ashamed. I didn’t know where to turn or who to trust—until I found Alpha Recovery Firm. From the first conversation, they treated me with compassion and never made me feel judged. Their team worked tirelessly to investigate, track the stolen funds, and ultimately recover a large portion of what I lost. I never thought I’d see that money again. Alpha Recovery Firm not only gave me hope—they gave me justice. I can’t thank them enough for turning one of the worst experiences of my life into a story of recovery and resilience. Highly recommended.”
“Sam T was a star this morning…I have a dial meter and must have given the wrong digit which made my recent bill a lot higher than it should have been. Sam immediately put my mind at rest and explained what had happened and quickly corrected my bill. He was friendly, polite and had a happy to help approach and even emailed to give me a tip on how to read my meter going fwd so I do not make the same mistake again. Thanks Sam x”
“After my husband passed away i e-mailed octopus to reduce my direct debit payment. Britney responded quickly and agreed that I should be able to reduce my payment by a third, with possible scope to reduce further. The response was quick and effortless. Well done.”
“I rang regarding a fixed contract wasn't sure when it ran out, spoke to a Jay Bradbury who was very helpful advised me when my current contact ran out and advised when to call again regarding another fixed contract”
“Was in the process of switching to Octopus on line but had some questions so rang them .TOM answered all my queries , was very patient and did the switch for us on the phone .
This took our anxieties away and everything worked .
First class service , thanks Tom .”
“Kainaat , the advisor who has just helped me switch over to Octopus energy was really helpful and professional. Great customer service was provided from the start to the end of the call !”
