“Excellent call with Tom when I requested to be signed up to Octopus. Answered all my questions and nothing a problem to him. Very efficient service. Thanks.”
“I spoke with Tom and I answered all his questions. This meant I could set up a switch from OVO. I had already switched online for our home address, with Direct Debit from my wife. This information seems not to be in Octopus's system so I will have to ring someone else.”
“I spoke to Thomas we had a short call he handled the call very professionally and quickly, we are new customers and he set up us fast, well done.
Feel free to use this note in your marketing
Best wishes
James & Tatiana Tanner
Sustainability consultants”
“I recently had a call with Zaid regarding my gas and electricity bills, and he was absolutely fantastic. What could have been a stressful situation was made so much easier thanks to his clear communication and helpfulness. He patiently walked me through everything and made sure I understood every step. Couldn't have asked for better help!”
“Zac was very helpful and certainly knew his stuff, in stark contrast to OVO!
He's arranged for us to switch from OVO to Octopus although OVO are now being difficult even though we've cleared the outstanding debt which was caused by OVO in the first place.
Thank you Zac.”
“Dexter has been very helpful, patient and knowledgeable. I really appreciated his guidance and expertise in helping me choose the right tariff for me.”
“Areeba was brilliant at explaining the process to change Octopus, was very reassuring as I an a bit of a dinosaur with technology. She covered everything. I couldn’t believe how seamless the process was.”
“5 Stars – Seamless Switch and Outstanding Customer Service
I recently switched my energy supplier to Octopus Energy, and I couldn’t be happier with the experience. The entire process was smooth, stress-free, and incredibly efficient.
A special shoutout to Emily, who was absolutely fantastic throughout. She guided me through the switch with clarity and care, answered all my questions promptly, and made sure everything was handled quickly and professionally. It’s rare to receive such personal and attentive service these days, but Emily made me feel genuinely valued as a customer.
It’s clear that Octopus Energy prioritises transparency, customer service, and ease of use. I’m already noticing the benefits and feel confident I’ve made the right choice.
Highly recommend to anyone thinking about making the switch!”
“Sammy made me smile today. I gave her 2 big issues to deal with, but she listened well and understood my concerns. She was thorougher in her investigation and before we knew it we had a plan of action. With clear instructions on what to do , I soon managed to calculate our new direct debit and we are planning to reduce our credit. Plus return 2 photos to prove we have no gas meter. Thank Sammy.”
“The rep listened to the issue, understood it and resolved it quickly. No muss, fuss or coconuts.
12/10 service.
Superb service from beginning to end.”
