Login
Start Free Trial Are you a business? Click Here

Octopus energy Reviews

4.4 Rating 9,674 Reviews
85 %
of reviewers recommend Octopus energy

Write Your review

Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
90
Anonymous
Anonymous  // 01/01/2019
Zaid was very professional and polite, he was also understanding of my situation. Couldn’t have asked for a better customer service agent.
Helpful Report
Posted 6 months ago
Quick service, sorted out what I couldn't on the app, Joseph was very helpful and friendly
Helpful Report
Posted 6 months ago
Short wait, my questions answered by a very kind human person
Helpful Report
Posted 6 months ago
Answered all my concerns. Joy was very helpful and courteous and professional . 😀
Helpful Report
Posted 6 months ago
I finally got to speak to someone today - Alex, about a complicated switching issue and she was extremely helpful and patient helping me switch from another supplier. Given the general negativeness about customer service in the UK, this kind of help makes a huge difference so thanks Alex !
Helpful Report
Posted 6 months ago
Straightforward, polite, informative and efficient customer service from Uzair today ahead of the moving in. Thank you!
Helpful Report
Posted 6 months ago
Solved my trouble with switching very quickly, no hassle at all
Helpful Report
Posted 6 months ago
Best customer service by Kainaat..octopus never ever let her go..we need more happy people like her..keep it up. Thanxs
Helpful Report
Posted 6 months ago
Straight forward process to change suppliers.
Helpful Report
Posted 6 months ago
Great support from Salim I had today. Thank you
Helpful Report
Posted 6 months ago
The humane and courteous responses to my tangled enquiries have made dealing with Octopus a pleasure! Many thanks to Felicity and Jamie-Leigh who helped for sorting things out so helpfully. Shirley Burch
Helpful Report
Posted 6 months ago
Gemma answered my question regarding fixed tariffs clearly and helpfully.
Helpful Report
Posted 6 months ago
Great customer service by Gregg Jackson. Quick and efficient.
Helpful Report
Posted 6 months ago
Beth was absolutely brilliant in explaining the options to me and made it all so simple
Helpful Report
Posted 6 months ago
Great customer service, I spoke to Grace, she was very friendly, helpful, and efficient. Thank you again! 🐙🩷
Helpful Report
Posted 6 months ago
Quick answering, very professional support person..Carys. excellent interpersonal, commication and caring. Thank you John
Helpful Report
Posted 6 months ago
Have two properties on at the moment but was dealt with very efficiently.
Helpful Report
Posted 6 months ago
Phone answered quickly and call dealt with effectively. Thank you
Helpful Report
Posted 6 months ago
Just took out a 12 month gas fixed price contract thanks to a very helpful young lady at octopus
Helpful Report
Posted 6 months ago
Salim was extremely helpful and sorted my Gas meter issue out.
Helpful Report
Posted 6 months ago
Octopus energy is rated 4.4 based on 9,674 reviews