“The agent I spoke with was patient and helpful. Everything was to the point, no faffing about. I was having an issue setting up my account online as I was in the middle of moving house. After calling, I was able to get my account set up in less than 20 minutes and everything was explained clearly to me. Would recommend!”
“I spoke with Jamie Leigh earlier and mentioned a couple of problems. Although my smart meter for electricity is fine the gas meter is not communicating with you. Jamie said she would refer the issue to one of your teams. I also mentioned that your phone system did not recognise my number this morning. Jamie checked and said she would find a way to get it recognised next time. Jamie was very helpful but as you can see I do have a couple of problems that need to be resolved.”
“I spoke to Waverley this morning who was able to return us to our previous tariff when we had mistakenly signed up for the wrong fixed rate. We are awaiting the opportunity to sign up for the Octopus Intelligent Go fixed rate.”
“Wanted to switch and made the call after some research. Molly was really helpful, held my hand through the process which was very straightforward and took less than 10 minutes to complete. Great service, living up to all the media hype. Long may it continue :)”
“I was initially aghast at the latest bill being so much higher than expected as recent payments made had taken balance to zero. I phoned in and spoke with Felicity who was most helpful. I was upset and confused and she took a while to fully investigate what had happened and sorted the problem out, I'm very grateful for Felicity taking the time in talking with me and so grateful to have a very calm and professional staff member give me the time and assistance, most pleased she was there. Many thanks !”
“Already a very Happy customer of Octopus Energy, I contacted them recently. I had a prompt and warm response from Britney and was delighted to find that good customer service still exists. Thank you. C”
“I spoke with Molly who was cheerful, welcoming, patient, empathetic and kind which is very rare to find when speaking to customer service assistants.
Signing up took 50 minutes but Molly explained everything exceptionally well and answered all of my questions.
I was very impressed with the experience.”
“I had outstanding support throughout the whole" start up" process from both Caitlin and Molly
They made me feel at ease, and explained the tariffs, costs, and gave me the best advice to suit my needs!
Thank you so much for making the transition so straightforward and easy!”
“We signed up to octopus energy today with Kieran, he was very patient with us as we had phone line issues! We are excited to start using octopus energy.”
“I have absolutely amazing experience with Kainaat You went through the whole process very professionally
I asked her to contact me after initial consultation which she did
Very helpful
Strongly recommended”
“We've been with Octopus for several years and were quite satisfied until something went wrong recently. Our gas meter stopped sending readings and now our bills have no gas costs at all so we have no idea how much we're using. We've found their Customer Services to be useless in solving the problem, with no tangible evidence that they've done anything in almost 4 months. After more than 40 emails, several phone calls and an official complaint made, there's still no progress.
Several years ago, we had an unrelated problem which Octopus solved very quickly. So maybe they've grown too quickly and their service isn't what it used to be. Guessing though.
When the problem is solved, I'll consider changing supplier. I recommend others stay away.”
