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Octopus energy Reviews

4.4 Rating 9,871 Reviews
85 %
of reviewers recommend Octopus energy

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Octopus energy 1 star review on 4th May 2026
Valery Ivey
Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
91
Anonymous
Anonymous  // 01/01/2019
Very quick and easy switching service!
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Posted 1 year ago
Outstanding customer service all round. All made very simple
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Posted 1 year ago
Mollie was super helpful, clear and clearly knew what she was doing. Such a speedy process and definitely glad I called instead of doing it online.
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Posted 1 year ago
Rhadika was able to help me fix a complex issue enabling me to switch.
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Posted 1 year ago
Very short wait time in the phone, very pleasant and helpful agent told me everything I needed to know efficiently and quickly. Great experience!
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Posted 1 year ago
Lady who answered my call was very precise and efficient to my query
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Posted 1 year ago
My advisor, Areeba, talked me through everything to set up as a new customer. Very professional and answered all my questions. Great service!
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Posted 1 year ago
Terry S, answered all my questions and set up up what was required and now happy the account is running correctly.
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Posted 1 year ago
New customer. First phonecall. Excellent advisor spoke too. Excellent service.
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Posted 1 year ago
Kainaat was Very helpful and very friendly. Nothing was too much and she helped me swap over so easily.
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Posted 1 year ago
She was brilliant and was knowledgeable. Very kind and helpful
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Posted 1 year ago
Connor was excellent at onboarding me and clearing all my queries by providing me the best advice on plans for my situation! Appreciate all the help
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Posted 1 year ago
Joshua was very helpful with my switch over to Octopus. Int was pleasure talking to Joshua today .
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Posted 1 year ago
Added 2 more properties to my account today. Dexter dealt with it efficiently and professionally and informed me of everything I needed to know and answered all my questions
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Posted 1 year ago
Kieran Was very helpful and helped guide me through my switch with ease
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Posted 1 year ago
great service
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Posted 1 year ago
First class customer service. Didn't have to wait for my call to be answered by a UK call centre and problem solved in a few seconds!! Would recommend this company 100%
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Posted 1 year ago
Jamie-Leigh was really helpful. She went above and beyond my expectations to find out exactly what stage my export process was at. What really impressed was getting a personalised e-mail asking me to get in touch in a couple of weeks in case the export agreement wasn't completed in time. It's lovely to deal with a person, especially when said person is as competent as Jamie-Leigh clearly is! This sets the new standard for all other customer services teams!
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Posted 1 year ago
Izzy was great. Service was quick and efficient, just what I needed at 9am on Monday morning.
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Posted 1 year ago
Hazel was really helpful and professional
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Posted 1 year ago
Octopus energy is rated 4.4 based on 9,871 reviews