“Emily the customer service advisor was patient, polite and a good listener. The questions I asked were handled very professionally and I was happy to switch from my present energy supplier without hesitation.”
“Sorted out a problem with meter readings failing to register correctly. Very good and courteous on the phone despite huge levels of background noise. Thank you Britney.”
“Octopus was great, with a big thanks to Kainaat for the excellent support while setting up my account. Really appreciated the efficiency and patience, it made such a difference during a busy time of moving in.”
“I phoned Octopus for advice on fixed tariffs. I spoke with Sam who explained the difference between the flexible and fixed tariffs. I switched to fixed and thanked Sam for arranging this. The call took less than 5 minutes and was a very easy decision to make. Sam was extremely efficient and helpful on the call.”
“Phoned Octopus to take over the supply to our rented flat when our tenants moved out. Radhika explained the process clearly and was very friendly and helpful throughout the call. Thank you for being so efficient!”
“Answered very quick on the phone and was very helpful and was able to answer all my questions without having to ask someone else an unusual thing on most call centres”
“Had a call with Mark H (COV 10) great experience sorted the second meter out while i was on the phone. Once again great service. Thank you Octopus Energy”
