“Dear Greg, you and your team are doing a grand job. I phoned thinking I was in arrears and found I was not after my last payment. Waverly who answered my call after three rings was very helpful and informative of that I was on the best tariff. This is how a company should be run affectively and computationally. Kind regards Astrid”
“It was only a small enquiry I raised, namely to get a refund of some of our credit, but as ever with Octopus, it was dealt with very quickly, very clearly and very efficiently.”
“We have transferred from EDF to your company and Tom couldn’t have been more helpful a great start to a new supplier. He spent over half an hour to explain everything and help us with the issues we had. Thank you Tom”
“Not too long to wait before my call was answered by a human. Understood my enquiry. Explained and sorted it out. Hassle free, easily, professionally and efficiently. Wanted to mention their name but didn't take note of it.”
“Terry that I spoke today was very professional and polite, very helpful that help me to understand my situation and he help me to resolve it , thank you very much I appreciate”
“Honestly, I'm not really a grumpy old curmudgeon but i admit I generally only review zero stars (warnings). 5 stars (exceeded expectations) is so rare.
My 'Smart' meter (sic) added zero value under my previous energy supplier (Slightly French) and display was usually blank. They sent estimated and inaccurate bills, et al. I'm new to Octopus, but Shuab. A. and Terry. S. have made the time and effort to finally resolve the problem and their communication and responsiveness has been a breath of fresh air. Already wishing I'd made the switch months ago. If Octopus are always this helpful I'm theirs for life. Take a bow, Octopies!! :) (not a word, but should be). Stress free energee.”
“Alex very helpful, quick pick up on phone call no long delays most unusual these days. Change organised quickly and efficiently hope it all goes through O.K.
Peter.”
“On this occasion they didn't make me happy at all.
It has taken many emails and phone calls to get the interim bill I requested on 29 March. The issue was finally resolved today by a very helpful member of staff, but it seems that none of the information I had provided earlier had been logged for this address.
On another account (my own gas & electricity account at 4/3 Saunders Street, Edinburgh EHH£ 6TR) last year you suddenly stopped emailing me reminders to send in monthly meter readings. Despite several emails and lengthy phone conversations and promises that I would get monthly reminders, nothing has happened. No email reminders.
What is going on with Octopus? You used to be the most efficient of all the suppliers. I know that the business has expanded enormously over the past few years but it now seems that nothing can be resolved without a lot of effort on the part of the customer.”
“I had a very long conversation with Connor. He took me through the whole process of switching my energy supplier from EDF to octopus. He was very detailed and made the process relatively simple. I know look forward to cheaper energy bills.
Eamon”
