“I was already very happy with Octopus and even happier with the service of your operator helping me switch to my new address.
Helpful and polite and very efficient.
Also patient as I had terrible mobile coverage!!
Thanks Octopus!!”
“Britney showed genuine compassion when I rang about my father passing away. She was also very informative and helpful. However, I struggled to hear her at first as there was so much background noise from her colleagues.”
“Wanted to change tariff.unable to access my account on-line,which was Octupus fault. Instead e-mailed my request.
Joy dealt with my requeSt in a timely and accurate manner sending all the relevant
Details of my new tariff.Many thanks.”
“Emily was brilliant. She patiently took me through the switching process. Very professional and answered all my questions. It was so simple to switch.”
“There was slight confusion as Octopus hadn't responded to my on line application to switch but Aadam from your customer services department very patiently took me back to square one and set up the switch with no problem explaining each step of the process.
One of the reasons for switching was because of your reputation for first class customer service and Aadam certainly flew the flag for you”
“Called with a query regarding my fixed energy tariff coming to an end for my gas but recently updated my electricity tariff. Spoke to Jamie-Leigh who was really knowledgeable and helpful and fully answered my query as well as upgrading my gas tariff.”
“Quiero agradecer a Octopus Energy por su excelente servicio. Desde el primer contacto, he recibido una atención muy atenta y personalizada. El servicio por correo es de 10, siempre resuelven mis dudas rápidamente y de manera clara. No es común encontrar una compañía tan comprometida con sus clientes. Sin duda, es la mejor compañía de luz que he tenido hasta ahora. Estoy muy contenta con la gestión y la transparencia. ¡Recomiendo Octopus Energy al 100%!”
“Emily from the octopus energy customer service team,was very helpful with my enquiry and gave me excellent advice,I had not received my annual warm home discount,so I followed the advice given,and got in touch with British gas as they were my previous supplier,it was found to have been paid to my old British gas account,i am now being refunded,so a big thankyou goes to Emily.”
“Dear Greg, you and your team are doing a grand job. I phoned thinking I was in arrears and found I was not after my last payment. Waverly who answered my call after three rings was very helpful and informative of that I was on the best tariff. This is how a company should be run affectively and computationally. Kind regards Astrid”
