“Answered phone immediately and dealt with my query quickly, I thought this type of service was long gone!
Well done Pete S we need more like you.
Thanks
Don”
“Waverley wad extremely helpful, polite and understood my frustration. She sorted out my mistake and l could not have had a better service. Many thanks for your service.”
“Gas meter reported to be not working 1 year ago! Meter is still not working and will take another 4 to 6 weeks to resolve. This is the second time in 2 years that the smart meter has needed replacement. Octopus don't seem to be that bothered š”
“Corrected my bill whilst on the phone to customer service. I am sorry, Iāve forgotten the ladies name but she was kind polite and sorted everything quickly and easily ( no dramas!)”
“Octopus , Terry & Jay were brilliant answering calls quickly, they were very helpful, giving me good advice and answering my assorted queries.
Many thanks”
“Excellent service, immediate response by phone and immediate action by advisor. Matter was resolved with an email confirmation so quickly and efficiently. Well impressed.”
“amazing team and super helpful! want to praise callum and kainaat for their brilliant support when helping me sort my bills for my new flat. couldnāt recommend more!”
“We recently moved house and I couldnāt sort out my bills online so I decided to call. Terry has been helpful all throughout and sorted my account. Thank you Terry and Octopus energy for hassle free transactions.”
“I had lots of questions in relation to the various tarrifs and the agent was very attentive ajd knowledgeable to provide all the required information to satisfy my queries.”
