“Octopus made me very unhappy trying to nearly double my monthly payments at the beginning of Spring and Summer. Fortunately, your agent was very helpful over the phone (did not get her name) and put a stop to it. I have been very pleased with Octopus since changing to you in January and this has been the first blip.”
“The person I talk with today Gary Jackson was good in the information i received from him and i hope, i will have a rest of mind about electricity and gas.”
“We have just relocated to Scotland and we spoke to Areeba and she made things very clear and easy for us to set up a new account. She was so friendly and helpful and took into account that I have difficulty hearing on the telephone. Thank you.”
“I would like to thank Gemma for clarifying a number of questions regarding the tariff required and other related information after having solar panels fitted on the property I rent from Flagship housing association. This is customer care service of the highest order. Thank you Gemma.”
“Emily did it all for us and made the switch easy and understandable . Wish all call center workers were as good at there jobs like Emily ,very helpful and quick to sort the new account out for me .Both me and my wife are old so the help Emily gave was very helpful .Thank you again for your help Emily .”
“Absolutely brilliant customer service from Radhika! Very quickly got my switch finalised and answered every question I had very informatively! Thank you Radhika :)”
“What a joy to be able to speak to someone who not only knows what they are talking about but was extremely pleasant & helpful. Thank you Dexter for your first rate service.”
“Raiyan was extremely helpful when setting up the account. He explained everything about the quote and how the account would be set up. I would definitely recommend Octopus energy and Raiyan's customer service.”
“Mark was very friendly and efficient.
He corrected an error and double checked all the account details, (Payments, Direct Debit, smart meter display, account number, address etc.)
I am very relieved that all has been resolved to my satisfaction today, thank you.”
“Recently, I had an issue with my prepayment electricity key, which led to me phoning Octopus on 24th March. The person I spoke with was helpful and thought they'd resolved the problem, but it turned out that they hadn't. This resulted in me having to phone up on the 25th and 26th March, speaking to another two different call-handlers and being told the issue would be dealt with...but it wasn't.
On 27th March I called for the fourth time that week and spoke with a young man called Jay Bradbury. Unlike his colleagues, who I'd spoken with in the preceding days, he was determined to resolve the issue for me, having taken the time to listen carefully to my grievance (I had begun the call by requesting to speak to a supervisor).
Jay took the time to look into my issue, despite the fact that it was challenging...when he could've avoided the responsibility, in the way that I felt his colleagues had done on the two previous telephone calls.
As well as offering a staged solution to the problem, Jay also encouraged me to continue to liaise with him directly during the following week, so that he could ensure a successful conclusion. It's testimony to his dedication and professionalism that this issue was resolved to my complete satisfaction. Jay is a credit to Octopus Energy and I wish him well for what promises to be an illustrious career!”
“I have had a tricky issue with my address and it has been frustrating but phonecalls with both Sam T and Mark H have made me feel much better about the situation and my decision to have my energy supplied by Octopus. Sam T in particular did a lot of work on my issue and wrote a very useful summary for me of the situation which I really appreciated.”
“I’m living in flat 1 bedroom I have paid around £800 in last 4 months to octopus energy which is not fair I asked people no body pay that much and also everyone got government support I never had it I’m with octopus for 4 years now and I never had support I’m really not happy I’m going to write complain and leave them 😡😡😡😡”
