“Kieran was very helpful and answered all my questions. It made a change to speak to someone who was friendly and didn’t sound as if his job was just a job. The switch was very easy and I would definitely recommend Octopus to my friends and family. Thank you.”
“Kai was extremely helpful and made the process of switching easy. He also helped me to understand the payment needed today and how the future direct debit and date will come into effect.”
“The call handler Kai was very professional, knowledgeable and very helpful. He handled my call with efficiency and answered all of my questions simply and thoroughly.”
“The customer service at Octopus Energy is top notch. My experience with Sim and his colleagues have made me move my Gas to Octopus. Am also enjoying the Octopus interactive platform. I hope they'll keep it up.”
“Recently moved to octopus after 20years plus at british Gas in the last 2 days spoken with Lucy yesterday andWatley today both of which exceeded my expectations and are a credit to your company they really listened showed interest and resolved my issue both myself and a friendbmoved across to yourselves Feb 2025 via a octopus stand in Ashton under Lyne and was told we would recieve £50 each this didn't show online with the octopus app after speaking with WAtley today she explained my payment and my friends payment will go out on the 30th of this month and then the £50 credit will be applied to both myself and my friends account with both Lucy and zwatley nothing was too much trouble both showed genuine interest please could you kindly thank them both again I'm really pleased that I have finally moved away from british Gas and feel really happy that I have moved to octopus thank you”
“I contacted Octopus because I was not receiving any Power ups for over a month, so I sent an email. Britney emailed me back and said I should go on Octoplus and sign up. So I went on Octoplus and signed up to "saving sessions", I could not find anything about Power ups, so I wait and see if any Power ups come my way. Thanks Britney, it would be 5 stars if I get power ups.”
“Trying to get out of a pre paid card meter and another supplier that had let us down I had lots of questions but every option was made clear and simple, even where I had not enough details I was reassured I could add them later...”
